IMHS Clinical Case Manager (Lead)

Patriot Enterprises•Wilmington, NC

5d•Onsite

About The Position

The IMHS Clinical Case Manager (Lead) provides clinical supervision and oversight for professional counseling work at the Licensed Clinical Professional Counselor, Licensed Clinical Social Worker, and Licensed Clinical Addiction Specialist levels. This role ensures adherence to the IMHS Clinician Mentorship Program, assists case managers with record maintenance, and monitors adherence to program mandates and SOPs. The Lead is responsible for chart reviews, carrying a treatment caseload, facilitating team meetings, and performing Critical Incident Stress Management (CISM) briefings. They also share 24-hour on-call and helpline responsibilities, ensuring timely responses to client needs. The position involves developing and implementing a network of agencies for rehabilitative services, coordinating with various internal and external networks, and providing consultation services to Command to improve medical readiness. Metrics are maintained for trend identification and program effectiveness. The Lead also serves as a representative subject matter expert for IMHS on committees and work groups, providing behavioral health support and guidance.

Requirements

Master's degree in social work or counseling
Valid NC state license as a LCSW, LPC or LMFT at the independent provider level.
3 years post-licensure clinical experience in behavioral health, individual, couple, family, mental health, and domestic/workplace violence counseling services, psychopathology, and psychosocial dynamics
Knowledge of federal and state legal requirements pertaining to mental health counseling and patient confidentiality.
Knowledge of HIPAA and Privacy Acts in civilian and military settings as well as the professional ethics surrounding the mental health career field.
Strong organizational & communication skills, both written and verbal

Nice To Haves

One year experience working with a Computerized Medical database system preferred.
One year experience working on a virtual team preferred.
Current certification or licensure in evidence based treatment for psychological trauma.

Responsibilities

Provide clinical supervision for professional counseling work at the Licensed Clinical Professional Counselor, Licensed Clinical Social Worker, and Licensed Clinical Addiction Specialist levels.
Provide clinical oversight on crisis intervention, psychological assessment, brief interventions, rehabilitative/educational/vocational counseling, and treatment (EBT).
Ensure adherence to the IMHS Clinician Mentorship Program for new clinicians.
Assist clinical and non-clinical case managers in properly maintaining case records.
Ensure the team is not arbitrarily declining or refusing to serve individuals.
Communicate with the SBHPD and State Behavioral Health Officer (SBHO) the specific reason for declining or refusing service.
Conduct written standardized chart reviews on each team member (excluding coordinator or admin) to the Director on a monthly basis.
Carry an average treatment case load of approximately 15.
Provide clinical supervision responsibilities for the team of Clinicians and oversight of the Case Management team.
Conduct monthly chart reviews.
Facilitate bimonthly clinical team meetings.
Facilitate a monthly clinical and non-clinical case manager's meeting.
Step in as Acting Director when Director is on leave.
Perform or facilitate Critical Incident Stress Management (CISM) briefings.
Split 24-hour on-call and queue responsibility of the NCNG IMHS amongst clinicians.
Work the Help Line (toll-free number) along with the other Clinicians.
Ensure treatment plans and all referrals are being resourced through the IMHS Psychological Service Section IMHS and G1 Medical Behavioral Health Operations Program (BHOP) SOPs.
Conduct activities in a manner that shall deter, prevent, and avoid abuse, neglect, and/or exploitation of individuals in its care and ensure compliance with all state and federal requirements.
Ensure Service Members medical records are maintained in accordance with Army Regulation (AR) 40-66, AFI 41-210: Patient Administration Functions as well as DoDI Number: 6490.08.
Contact the State Behavioral Health Programs Director to facilitate an appropriate resolution if documentation standards cannot be maintained.
Provide secure handling and storage of all completed case records, reports, logs, and communications records.
Strictly follow Health Insurance Portability and Accountability Act (HIPAA) and Privacy Act Regulations.
Develop and implement a network of agencies and organizations which will provide rehabilitative services to Veterans, Service Members, and their families as a referral.
Coordinate with and provide Program oversight for clinical and non-clinical staff within the IMHS and coordinate with internal and external networks of service providers.
Coordinate with and maintain a good working relationship with federal, state, local government agencies, and J9 staff section programs.
Provide consultation services to Command upon request.
Maintain case records data in the development of metrics that identify trends needing command influence or visibility, program measure of effectiveness assessments, and supporting documentation for unfunded requests.
Provide consultation services to Soldiers and Airmen in a format that will ensure the anonymity of the individual client is sustained and within HIPAA privacy rules.
Provide reports and updates to the G1 on the status of the IMHS and the services the Program provides.
Assist in attaining or requesting appropriate resources to maintain or better facilitate the mission of NCNG's IMHS.
Serve on committees, councils, work groups, or task forces as appropriate or requested for the NCNG as the representative subject matter expert for IMHS.
Provide slides or supportive data as necessary or upon request.
Work with committees, councils, work groups, and task forces as a representative to provide behavioral health support and guidance if needed.
Provide clinical supervision on the practices of screening and evaluation of individual clients who call into the IMHS 24-hour helpline.
Ensure that the responses to the helpline are effectively handled in a time-sensitive manner.
Develop and maintain a process for clinicians assigned to staff the queue for the 24/7/365 IMHS 1-855 Helpline without interruption.