Non-Clinical Case Manager

Rochester Institute of Technology•Rochester, NY

5d•Onsite

About The Position

Rochester Institute of Technology is seeking a compassionate, resourceful, and student-centered professional to join our Case Management team as a Non-Clinical Case Manager. In this highly impactful role, you will serve as a trusted advocate and connector for undergraduate and graduate students navigating complex mental health, social, financial, and personal challenges. Working collaboratively with students, families, faculty, staff, and community partners, you will help remove barriers to success and guide students toward the resources and support they need to achieve their goals. This position offers the opportunity to make a meaningful difference in students' lives every day while working within a collaborative, multidisciplinary team that values innovation, inclusion, and holistic student wellbeing. Successful candidates will enjoy a dynamic work environment where no two days are the same, balancing direct student support, campus partnership development, outreach initiatives, and systems-level problem solving. The ideal candidate is a compassionate communicator, skilled relationship builder, and creative problem solver who thrives in fast-paced environments, values cultural humility, and is committed to promoting student success. As a member of the Case Management team, the Non-Clinical Case Manager reports to the Associate Director of Student Case Management and plays a critical role in advancing RIT's commitment to student wellbeing, belonging, and achievement. RIT's Case Management team provides compassionate, holistic support to students facing personal, academic, mental health, and social challenges. Through collaboration, advocacy, and connection to resources, we help students overcome barriers and achieve their goals. Joining our team means becoming part of a dedicated group of professionals who are passionate about student success, committed to inclusive excellence, and united by a shared mission to create a supportive and caring campus community.

Requirements

Knowledge of non-clinical case management and coordination of health services for diverse populations
Knowledge of maintaining accurate and comprehensive records of care and interventions
Skill in advocating for student access to necessary health resources
Skill in written and verbal communication for outreach to students and families regarding health maintenance
Ability to prioritize and manage a diverse non-clinical caseload with a focus on at-risk students
Ability to collaborate effectively with a multidisciplinary team of health professionals
Bachelor's degree in related field
3 years of relevant experience
Equivalent combination of experience and education may be considered
Candidates must be eligible to work in the United States.

Responsibilities

Handles the daily operations of the non-clinical case management services
Works with multidisciplinary teams to assess and coordinate non-clinical services for students, ensuring effective support systems are in place
Develops and delivers collaborative programming and outreach initiatives aimed at mental and physical health prevention
Coordinates with university and community partners to facilitate comprehensive student support
Advocates for student success and develops policies and programs that promote health and wellness across the university community
Ensures timely and effective support for at-risk students by managing various caseloads
Maintains detailed records of interventions, outcomes, and communications to ensure continuity of care
Other duties as assigned