Non CDL Driver / Yard Customer Service Representative (Hybrid Role)

Koopman Lumber•Fairhaven, MA

12d•Hybrid

About The Position

Koopman Lumber is seeking a motivated, customer-focused Non-CDL Driver / Yard Customer Service Representative for their Fairhaven team. This is a temporary-to-hire, hybrid role initially focused on deliveries in non-CDL vehicles during a driver's medical leave. Upon conclusion of the temporary assignment, the selected candidate will transition to a full-time Yard Customer Service Representative role, also serving as a backup Non-CDL Driver when needed. The company is looking for an individual who enjoys variety, excels in customer service, values teamwork, and desires long-term career opportunities within a family-owned business.

Requirements

Valid medical card and driver's license with a clean driving record.
Previous experience driving box trucks, flatbed trucks, or delivery vehicles preferred.
Forklift experience preferred (training and certification available).
Experience handling lumber or building materials is a plus.
Strong customer service and communication skills.
Comfortable working outdoors year-round in all weather conditions.
Reliable, safety-focused, and dependable.
Comfortable using smartphones or tablets for routing, communication, and delivery documentation.
Ability to work Saturdays as scheduled (with one weekday off).
Frequently lift and carry up to 80 pounds, with occasional lifts up to 100 pounds.
Frequent bending, climbing, pushing, pulling, reaching, and material handling throughout the workday.
Ability to stand, walk, and work outdoors for extended periods.
Ability to pass a pre-employment drug screening and fit-for-duty examination.

Nice To Haves

Previous experience driving box trucks, flatbed trucks, or delivery vehicles
Forklift experience
Experience handling lumber or building materials

Responsibilities

Safely operate non-CDL delivery vehicles to transport lumber, building materials, and customer orders.
Load, secure, transport, and unload materials using forklifts and manual material handling techniques.
Deliver products safely to residential homes and active construction jobsites.
Pick up customer returns and verify returned materials.
Inspect vehicles before and after each shift to ensure safe operation.
Communicate with dispatch using tablets, smartphones, and delivery software.
Represent Koopman Lumber professionally while providing exceptional customer service at every stop.
Greet customers and assist with loading orders, returns, and product questions.
Pull and stage customer orders accurately and efficiently.
Safely operate forklifts and other material handling equipment.
Assist delivery drivers with loading, unloading, and processing returns.
Maintain a clean, organized, and safe yard environment.
Complete order verification, receiving paperwork, and inventory tasks.
Develop product knowledge and assist customers with locating materials.
Work collaboratively with the store team to provide an outstanding customer experience.
Serve as a Non-CDL Driver whenever business needs require additional delivery support or vacation coverage.