Non CDL Driver / Yard Customer Service Representative (Hybrid Role)
About The Position
Koopman Lumber is seeking a motivated, customer-focused Non-CDL Driver / Yard Customer Service Representative to join their Fairhaven team. This is a temporary-to-hire hybrid role, initially focused on deliveries in non-CDL vehicles during a driver's medical leave. Upon conclusion of the temporary assignment, the selected candidate will transition to a full-time Yard Customer Service Representative role, also serving as a backup Non-CDL Driver when needed. The ideal candidate will enjoy variety, excel at customer service, value teamwork, and be eager to grow with a family-owned company offering long-term career prospects.
Requirements
- Valid medical card and driver's license with a clean driving record.
- Comfortable working outdoors year-round in all weather conditions.
- Reliable, safety-focused, and dependable.
- Comfortable using smartphones or tablets for routing, communication, and delivery documentation.
- Ability to work Saturdays as scheduled (with one weekday off).
- Frequently lift and carry up to 80 pounds, with occasional lifts up to 100 pounds.
- Frequent bending, climbing, pushing, pulling, reaching, and material handling throughout the workday.
- Ability to stand, walk, and work outdoors for extended periods.
- Ability to pass a pre-employment drug screening and fit-for-duty examination.
Nice To Haves
- Previous experience driving box trucks, flatbed trucks, or delivery vehicles preferred.
- Forklift experience preferred (training and certification available).
- Experience handling lumber or building materials is a plus.
Responsibilities
- Safely operate non-CDL delivery vehicles to transport lumber, building materials, and customer orders.
- Load, secure, transport, and unload materials using forklifts and manual material handling techniques.
- Deliver products safely to residential homes and active construction jobsites.
- Pick up customer returns and verify returned materials.
- Inspect vehicles before and after each shift to ensure safe operation.
- Communicate with dispatch using tablets, smartphones, and delivery software.
- Represent Koopman Lumber professionally while providing exceptional customer service at every stop.
- Greet customers and assist with loading orders, returns, and product questions.
- Pull and stage customer orders accurately and efficiently.
- Safely operate forklifts and other material handling equipment.
- Assist delivery drivers with loading, unloading, and processing returns.
- Maintain a clean, organized, and safe yard environment.
- Complete order verification, receiving paperwork, and inventory tasks.
- Develop product knowledge and assist customers with locating materials.
- Work collaboratively with the store team to provide an outstanding customer experience.
- Serve as a Non-CDL Driver whenever business needs require additional delivery support or vacation coverage.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
