NOL Customer Service Representative
About The Position
Travel Insured International, a Crum & Forster company, is hiring for an NOL Customer Service Representative. Travel Insured International is a leading travel insurance provider with more than 30 years in business. As a key component of our Specialty Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and end-to-end satisfaction for all customers. This is an entry to mid-level position designed to allow the appropriate candidate to grow and develop skills and expertise and transition to more complex responsibilities. Works under general supervision and reports to a supervisor. Achieve superior customer service and Notice of Loss Intake skills at the most reasonable cost/efficiency by completing essential tasks including collecting required claim data and entering into correct system/form based on type of claim being reported and interacting with appropriate colleagues as it relates to claim type.
Requirements
- Demonstrated knowledge of and familiarity with Microsoft Office software.
- One to two years of prior customer service experience preferred.
- Familiarity with claims, imaging and workflow systems is a plus.
- High School Degree or GED required.
Nice To Haves
- Knowledge of principles and processes for providing quality customer service. This includes assessing customer needs, meeting quality standards for services and evaluating customer satisfaction.
- Strong active listening skills demonstrated by giving full attention to what other people are saying.
- Ability to communicate information verbally and in writing so that others will understand the message being conveyed.
- Demonstrated great teamwork skills: willingness to help others, adaptability to team goals, building and leveraging relationships, capable of training others.
Responsibilities
- Provide Daily phone coverage for the Notice of Loss 800 number while adhering to scripts and best practices related to all customer interactions.
- Assist customers by setting up claim first notices.
- Keep accurate records of all customer interactions and transactions, recording details of inquiries, complaints and comments as well as actions taken.
- Provide accurate and timely answers to routine claim inquiries and update claims in the appropriate claim system while following standard call flows.
- Serve as a customer advocate in all interactions to provide an outstanding customer experience.
- Perform other related duties as needed to fulfill job and unit needs.
- Embrace and practice Pete’s Principles.
Benefits
- Competitive compensation package
- Generous 401K employer match
- Employee Stock Purchase plan with employer matching
- Generous Paid Time Off
- Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness including your physical, mental and financial wellbeing
- Tuition reimbursement
- Industry related certifications
- Professional training
- Matching donation program
- Volunteer opportunities
- Employee-driven corporate giving program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
