NOC Technician

Ntiva, Inc.•Mc Lean, VA

1d•$46,000 - $60,000•Remote

About The Position

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider, we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other. Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together. If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us!

Requirements

1 year of experience in the field of Information Technology
Great communication skills both spoken and written.
Strong troubleshooting and problem-solving capabilities.
Ability to work with users of varied positions to provide highly effective support and problem resolution skills.
Effective organizational and time management skills.
Ability to communicate and cooperate with various departments in-order to obtain information needed.
Good customer facing mannerisms and communication.
Ability to work under pressure, while maintaining a tactful and professional demeanor.
Ability to operate independently while maintaining key performance numbers.
This role involves extended periods of sitting or standing and regular use of computers and office equipment.
Ability to communicate professionally, in English, both written and orally.
Ability to write business correspondence and process procedures.
Ability to effectively present information and respond to questions from groups of managers, clients, and the general public.
U.S. citizenship due to federal government contract obligations and access to secured information systems.

Nice To Haves

Candidates with proximity to one of our Centers of Excellence are preferred (Lombard, IL; McLean, VA; Shreveport, LA; Overland Park, KS).

Responsibilities

Respond and remediate issues on a day-to-day basis, by working with a team to ensure consistent delivery of services including connectivity, functionality, updates, and automation.
Work closely with the Operations team and provide valuable feedback to support the design, functionality, and workflows to maintain environment uptime and provide quick identification of issues.
Fully participate and collaborate as a member of the NOC team.
Respond and remediate alerts as they are generated during your specified shift.
Maintain KPI’s related to response and availability.
Provide clear and concise notes on tickets worked.
Identify and escalate any issues with the alerting systems.
Ensure all automated alerts and related cases are addressed according to Service Level Agreements (SLA).
Ability to troubleshoot and report on environment issues related to ISP, networks, servers, and hypervisors.

Benefits

Medical, Dental and Vision coverage for employee and family
401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)
Group Term Life and Accidental Death and Dismemberment coverage (company provided)
Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
Health Savings Account (HSA) Options / PPO Options
Employee Assistance Program
Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays
Education Reimbursement Program
Generous Employee Referral Program - cash bonus for successful referrals!
Dynamic Recognition and Rewards
Clear Promotion and Advancement Tracks
Work with Industry-Leading Talent