NOC Technician 2

Intrado Life & Safety, Inc.•Longmont, CO

8d•Onsite

About The Position

Responsible for providing monitoring, triage, and repair of both voice and data applications in a 24/7 Network Operations Center (NOC). This includes tiered technical support and trouble isolation for a wide range of company products and services such as voice and data platforms, basic hardware, software, network connectivity, and peripherals. Ensures adherence to established departmental and corporate and governmental policies and procedures. Monitors, troubleshoots, and resolves issues affecting customer-facing production systems, including network devices, voice platforms, and network connectivity. Provides corrective actions for network problems and ensures reliable connectivity to Public Safety Answering Points (PSAPs). Maintains operational integrity and service continuity across all supported platforms.

Requirements

High school diploma required
Minimum one (1) year of experience with: Command Line Operating Systems
Minimum one (1) year of experience with: BGP, routing protocols, and VPN tunnels
Minimum one (1) year of experience with: Unix, Windows Operating Systems, SecureCRT or other Node Managers
2+ years of experience in technical support, telephony, Network Operations Center, or a similar work environment required
General understanding of the OSI model
Ability to navigate Cisco CLI
Signaling protocols (e.g., ISDN, SS7, SIP, CAS)
CDR and call trace experience
Circuit or soft-switch administration, maintenance, or provisioning
TCP/IP, IP networks, VoIP, and call routing in WAN/LAN environments
PC/server and network hardware
Windows-based platforms
Unix systems
DNS Administration, SSH, NFS, Apache
Ability to work out of our Longmont, CO Office

Nice To Haves

Associate's Degree with an emphasis in Computer Science, MIS, Telecommunications, Networking, or a related field preferred
SIP training, CCNA and A+ CompTIA certifications highly preferred.
CODEC technologies (e.g., G711, G729)
Datacenter and Cisco networking
Application Service Provider (ASP) environments
SONUS troubleshooting experience
Programming languages

Responsibilities

Monitoring and troubleshooting of voice platform and network devices
Isolate and repair basic routing, translations, and circuit related issues on VoIP, SIP and IP based networks
Coordinate emergency traffic reroutes to mitigate call failures
Responding to network alarms with corrective actions
Partnering with both internal and external parties to resolve ticket issues
Willingness to work a 4x10 shift and cover others shifts as needed
Other duties as assigned

Benefits

medical
dental
vision
life and disability coverage
paid time off
a 401(k) retirement plan
paid parental leave
access to a robust library of personal and professional training resources
employee discounts
critical illness
hospital indemnity
access to legal support
pet insurance
identity theft protection
an EAP (Employee Assistance Program) that includes free mental health resources/support