NOC Technician Tier 2 (Backup & Recovery Specialist)
About The Position
The NOC Technician II plays a key mid-level support role within the Network Operations Center. This position bridges the gap between frontline alert responders and senior engineering staff. The role serves as the primary subject matter expert for backup administration, configuration, auditing, remediation, and recovery across managed client environments. This position is responsible for handling complex alert remediation, supporting infrastructure stability, assisting with onboarding processes, and ensuring the reliability and integrity of managed backup solutions. This role is ideal for a technician with strong backup and recovery expertise, experience with RMM and PSA platforms, and a proactive approach to operational reliability and documentation.
Requirements
- Associate’s degree in information technology, Networking, or equivalent professional experience.
- 2+ years of experience in a NOC, Help Desk Tier II, or related technical support role.
- Strong troubleshooting skills across Windows Server systems and networking fundamentals, including DNS, DHCP, routing, and firewall concepts.
- Hands-on experience administering enterprise backup and recovery solutions.
- Experience with PowerShell scripting and automation.
Nice To Haves
- CompTIA A+, Network+, or Security+ certifications.
- Experience with enterprise backup platforms such as Acronis, Veeam, or similar technologies.
- Microsoft 365 administration experience or related certifications.
- Experience working within managed service provider (MSP) environments.
- Familiarity with PSA, RMM, and documentation management platforms.
- Strong written communication and documentation skills.
- Analytical mindset with strong problem-solving abilities.
- Team-oriented approach with the ability to work collaboratively across departments
- Ability to multitask and prioritize effectively in fast-paced environments.
Responsibilities
- Respond to and resolve alerts escalated from Tier I technicians.
- Troubleshoot backup failures, storage issues, offline agents, and performance anomalies.
- Escalate unresolved incidents with detailed documentation and troubleshooting history.
- Apply remediation actions within monitoring and management platforms or escalate to senior engineering resources as required.
- Assist with the setup and standardization of monitoring profiles for new clients.
- Configure backup policies, retention schedules, and alert thresholds for managed environments.
- Support deployment of monitoring and backup agents, backup plan configuration, and onboarding procedures for new client environments.
- Administer and maintain managed backup environments, including backup scheduling, retention policies, replication settings, and storage management.
- Perform and validate recovery operations, including file-level, image-based, virtual machine, and disaster recovery restores.
- Lead remediation efforts for failed or misconfigured backup jobs to maintain data protection compliance.
- Conduct routine audits of backup coverage, job health, storage utilization, and alert hygiene across managed client environments.
- Maintain accurate ticket updates, remediation notes, and technical documentation.
- Create and maintain SOPs related to alert remediation and backup operations.
- Participate in daily operational syncs and team collaboration meetings.
Benefits
- Dental insurance
- Health insurance
- Vision Insurance
- PTO
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
