NOC Technician - Tier 1

Net Friends, Inc. • Durham, NC

1d • $55,000 - $65,000 • Hybrid

About The Position

At Net Friends, our aim is to deliver an amazing, seamless experience to our customers, and we do this by hiring great people who are friendly, energetic, and passionate about their work; this enables our clients to receive the best in technological consultation and implementation, and most importantly, customer service. We constantly strive to preserve and improve our existing company culture, which allows our team members to have an enviable work/life balance. Join us! You’ll serve as an integral member of our Operations team to support customers in and around the Raleigh-Durham metro area. This role is based out of our headquarters in Durham, NC. Travel to customer locations in surrounding counties will be required. This position has an annual salary range of $55,000 - $65,000.

Requirements

• Familiar with networking fundamentals, networking hardware, common operating systems, and Linux environments (preferred).
• Comfortable with incident/alert handling and have strong troubleshooting, documentation, and communication skills.
• Able to work confidently and independently (within our team structure) to provide technical support to all levels of client personnel in a wide variety of environments.
• Fundamental understanding of IT networking principles
• Experience with server racks / datacenter environments
• Comfort using tools to mount equipment in various environments
• Experience with infrastructure monitoring/alerting tools
• Familiarity with deployment and management of networking solutions
• Experience with managing network firmware updates
• Familiarity with one or more of the following: Palo Alto, FortiGate, Aruba, Unifi, Meraki, Cisco, SonicWall

Nice To Haves

• Linux environments (preferred)
• A+, Network+, equivalent or higher certification (CCNA, PCNSA, and etc.)
• Proficiency with common Microsoft tools (Azure AD, Microsoft Endpoint Manager, Windows Autopilot, Microsoft 365)
• Experience managing common hypervisors (VMware, Hyper-V)
• Linux experience or certifications
• Familiarity with Aruba Networks and Palo Alto Networks equipment/management
• Preferred experience deploying networking hardware
• Network troubleshooting knowledge in switching, routing, VLANs, wireless network management, and network security

Responsibilities

• Support the Network Operations team with hands-on assistance and deployment of network equipment at customer locations
• Constant monitoring and review of tools and systems under your team’s management
• Performing investigation into alerts, notifications, and conditions impacting tools or systems under your team’s management
• Providing initial triage and troubleshooting for incidents and requests; escalating or dispatching as needed
• Assist with hardware deployment projects, including staging, installation, and configuration of equipment
• Support rollout coordination and inventory management to ensure timely deployments
• Maintaining and managing internal tools and systems
• Handling all aspects of customer communications and engagements

Benefits

• Three medical options: Base, Buy-up and HDHP w/HSA (Base Plan is free for employee-only as is Dental and Vision).
• Company paid Life/AD&D, STD and LTD.
• 401K plan with Match
• Generous paid days off, sick leave, and paid holidays
• Monthly phone and internet stipend.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree