Space Development Agency (SDA) NOC Technician IV

Leidos•Shiloh, IL

2d•$50,700 - $91,650•Onsite

About The Position

This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC). The Leidos Digital Modernization Sector and Global Solutions Management-Operations II (GSMO-II) have an opening for a Network Technician at Scott AFB, IL. This position requires U.S. citizenship and an active Secret clearance with eligibility to obtain a Top Secret. The role involves assisting with various network operations duties, including ticket management, real-time network monitoring, incident correlation and fault analysis, notification of relevant parties, fault isolation, and service restoration. The technician will also provide 24/7/365 sustainment support, situational awareness updates, and technical advice to peers, leadership, and customers. This role requires a comprehensive understanding of networking principles and extensive proficiency in specialized DISN functions.

Requirements

Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.
Ability to work in a 24/7 operation.
Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.
Advanced Knowledge in four or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.
General understanding of network topologies, both transport and IP.
Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance.
High school and 3-5 years of experience.

Nice To Haves

U.S. citizenship
Eligibility to obtain a Top Secret clearance

Responsibilities

Create and update tickets utilizing Service Now.
Independently triage and manage ticket queue in respective technology, and provide feedback and guidance for tickets of concern.
Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools.
Proactively analyze alarms and provide detailed analyses leading to resolution of alarm conditions, including filtering and correlating fault information, identifying fault conditions and impacts, isolating root causes, and coordinating correction of fault situations.
Assist in developing and maintaining a centralized, known error database.
Notify necessary points of contact based on essential or heightened awareness networks, circuits, or location incidents.
Support the fault isolation process, diagnosing and troubleshooting utilizing procedures to isolate where the fault occurs.
Identify failed network elements (systems, hardware, software, circuits, or facilities).
Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment.
Support all customers, including providing global situational awareness support.
Correct/replace faulty network elements, coordinating with other service providers as necessary.
Verify that service has been restored upon resolution of all customer-initiated tickets.
Restore networks and service to full operation, coordinating with other service providers as necessary to track service restoration and meet SLAs.
Identify failures that are attributable to different causes and impacts.
Conduct reroute and normalization of services and circuits due to outages, degradation, or Authorized Service Interruptions (ASIs).
Reroute routine circuits within 24 hours of notification.
Document reroute in the configuration management database (CMDB).
Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in the ticket.
Provide 24/7/365 sustainment support for outages, degradation of services, and Tier 1/Tier 2 support.
Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods.
Work directly with leadership to evaluate and provide feedback for training, standard operating procedures, and tools capabilities.
Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II.
Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
Demonstrate knowledge of training, standard operating procedures, and tools within O&M.
Evaluate and provide feedback for training, standard operating procedures, and tools.
Assist in monitoring training Network controllers within O&M.
Assist in training junior-level Network controllers within O&M.
Effectively communicate with the O&M team, the customer, and outside leadership to obtain or provide information on significant events or changes within the DISN.
Provide technical advice and insight to peers, leadership, other NOCs within O&M, and customers to assist in resolution of complex issues.
Demonstrate comprehensive understanding of and ability to apply principles, theories, and concepts of networking and has a broad understanding of other related specialty areas.
Provide advanced level technical support of the DISN customer.
Independently work on projects or assignments for future operations within O&M and impacting the DISN.
Resolve multi-layer complex issues that cross several NOC or domain within O&M.
Demonstrate extensive proficiency in specialized functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.