NOC Specialist (Government)

AT&T•Mount Weather, VA

4d•Onsite

About The Position

AT&T Global Public Sector is seeking a NOC Specialist to support the Federal Government in providing Operations & Maintenance (O&M) and Preventive Maintenance (PM) support of contracted operations. This role involves monitoring, troubleshooting, configuring, and managing voice, data, and satellite networks for the Department of Homeland Security (FEMA). The specialist will provide Tier 2 expert assistance in managing the FEMA Transport Network (FTN) and coordinate with FEMA personnel. The position requires experience with various voice and data systems, including Cisco and Avaya technologies, TCP/IP, and Windows. Responsibilities also include managing satellite tracking systems, ensuring WAN service operability at FEMA sites, assisting with WAN interface issues, and supporting new hardware/software acquisition and installation. The work is performed at the Mount Weather Emergency Operations Center (MWEOC) Network Operations Center, with a backup location in Winchester, Virginia, and occasional telework from a personal residence. Overtime, shift work, and weekend tours are required, along with occasional travel.

Requirements

Requires experience with voice and data systems (e.g., Cisco Voice Over IP, Avaya Aura Audio Conference Bridge, Cisco Call Manager, Cisco CUCM Unity, Avaya PBX, multiplexers, Cisco switches and routers, TCP/IP and Windows) to include planning, evaluation and configuration of routers, bridges and other devices.
Operation and management of systems associated with satellite tracking, providing digital data service to mobile satellite trucks and portable flyaway dishes.
Employee must be willing and able to obtain a government issued Top Secret Security clearance.

Nice To Haves

Holding a current TS is a plus

Responsibilities

Monitors, troubleshoots, configures and manages the Department of Homeland Security (FEMA) voice, data and satellite networks.
Coordinates with FEMA personnel to provide Tier 2 "expert" assistance in all aspects of operating and managing the FEMA Transport Network (FTN).
Requires experience with voice and data systems (e.g., Cisco Voice Over IP, Avaya Aura Audio Conference Bridge, Cisco Call Manager, Cisco CUCM Unity, Avaya PBX, multiplexers, Cisco switches and routers, TCP/IP and Windows) to include planning, evaluation and configuration of routers, bridges and other devices.
Operation and management of systems associated with satellite tracking, providing digital data service to mobile satellite trucks and portable flyaway dishes.
Work with DHS-NOC and AT&T-NOC to ensure that WAN services at FEMA fixed and disaster sites are operational and assists FEMA engineering to resolve WAN interface issues through the DHS and AT&T NOC’s.
Support new hardware/ software acquisition and installation of aforementioned products.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone