NOC Network Technician (Night Shift)

DSI Tech • Ashburn, VA

11h • Onsite

About The Position

In this role, you’ll be responsible for monitoring, troubleshooting, and resolving network and system incidents to ensure the stability, performance, and uptime of our clients’ IT environments. As a NOC Technician, you’ll work closely with senior technicians and engineers, escalating complex issues as needed while helping maintain a secure, reliable, and high-performing network infrastructure. This is a night shift position, working 8:00 PM – 6:00 AM, Friday through Monday, based in our Ashburn, VA corporate office.

Requirements

• 1-2 years of experience in a NOC or technical support environment
• High school diploma or GED required
• Experience using ticketing systems (e.g., ServiceNow, SolarWinds, Remedy)
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VLANs)
• Familiarity with Cisco networking equipment and basic configuration tasks
• Strong troubleshooting and analytical skills
• Excellent verbal and written communication skills
• Ability to work both independently and collaboratively in a fast-paced environment

Nice To Haves

• Associates or Bachelor’s degree in Information Technology, Networking, Engineering or a related field of study

Responsibilities

• Monitor network alerts and respond to incidents, ensuring timely resolution or escalation of tickets
• Provide technical support via phone, email, and proactive monitoring across servers, workstations, and network devices
• Troubleshoot and resolve network and telephony issues, minimizing downtime and ensuring service continuity
• Escalate complex or undocumented issues to senior technicians or engineers as appropriate
• Perform basic Cisco network administration, including assisting with router/switch configurations, patch cabling, and upgrades
• Validate performance and functionality of network devices, services, and protocols against established standards
• Maintain accurate and up-to-date documentation of incidents, resolutions, and network configurations
• Operate effectively within a 24/7 NOC environment, managing workload and prioritizing tasks appropriately

Benefits

• 401(k) plan with a 3% company match
• medical insurance
• dental insurance
• vision insurance
• life insurance
• short-term and long-term disability insurance
• paid time off (PTO)
• 9.5 company-paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED