NOC Manager

Stimulus Technologies•Las Vegas, NV

2d•Remote

About The Position

Stimulus Technologies’ Broadband Division is seeking a NOC Manager to run the Network Operations Center for Stimulus Broadband’s fixed wireless and fiber networks across Nevada, California, Oregon, Missouri, and New Mexico. The manager will establish 24/7 monitoring, ticketing, escalation, and on-call processes, and will hire and lead a NOC Technician team as it is built from late 2026 through 2027. This is a remote position with occasional travel to markets and visits to telecommunications facilities as required. The NOC Manager reports to the Director of Network Operations, or to the CTO until that position is filled. The ideal candidate has experience developing a NOC with limited resources while building a team. They think in systems, create processes and implement tools, proactively close unresolved alarms and stalled tickets, and remain calm and decisive during after-hours incidents. Candidates must reside in Nevada, California, Oregon, Missouri, or New Mexico; candidates in adjacent states may be considered. A valid driver’s license and acceptable driving record are required. Candidates must pass required pre-employment and random background, drug, alcohol, and cannabis screenings. The role requires extended periods working at a computer, including after-hours, travel among markets as needed, and occasional lifting of equipment or materials weighing up to 25 pounds. The successful candidate is expected to demonstrate Stimulus Technologies’ core values: Driven to Grow, See a Need – Fill a Need, Elevate Others, Extreme Ownership, and Celebrate Success. Stimulus Technologies is an equal opportunity employer.

Requirements

At least 5 years of experience in a NOC at an ISP, WISP, or carrier, including at least 2 years leading a team.
Experience with network monitoring and NMS platforms, ticketing, alarm management, and change control.
Incident management experience, including outage declaration, restoration estimates, customer communication, and post-incident review.
Experience designing on-call rotations and managing vendor SLAs.
Working knowledge of fixed wireless, fiber access, and IP networking sufficient for first-line troubleshooting and appropriate escalation.
Availability for after-hours escalations and emergency outages.
Must reside in Nevada, California, Oregon, Missouri, or New Mexico; candidates in adjacent states may be considered.
Valid driver’s license and acceptable driving record.
Must pass required pre-employment and random background, drug, alcohol, and cannabis screenings.

Nice To Haves

Experience with NOC360 or Zabbix.
Multi-state ISP or WISP NOC leadership experience.
ITIL incident and change management experience.

Responsibilities

Establish 24/7 network monitoring, including surveillance, alarm hygiene, and event correlation across wireless, fiber, and core networks.
Operate NOC monitoring platforms, including NOC360 and Zabbix, in coordination with engineering, ensuring every network element is monitored.
Set ticketing standards so incidents, restorations, and handoffs are fully documented.
Declare outages, establish and update estimated restoration times, and notify the Customer Care Team of customer impact.
Lead incident response and conduct post-incident reviews.
Design the on-call rotation and escalation paths to Network Engineering and Field Operations.
Troubleshoot and restore service remotely before dispatching a truck.
Manage the change calendar and maintenance-window notifications.
Write and maintain NOC runbooks.
Report NOC metrics, including incident volume, time to restore, SLA performance, and alarm volume.
Hire, train, and manage NOC Technicians.
Travel to markets as business needs require.