NOC Manager

Stimulus Technologies•Las Vegas, NV

1d•Remote

About The Position

The NOC Manager runs the Network Operations Center for Stimulus Broadband, overseeing fixed wireless and fiber networks across Nevada, California, Oregon, Missouri, and New Mexico. The role establishes 24/7 monitoring, ticketing, escalation, and on-call processes, and hires and leads the NOC Technician team as it is added from late 2026 through 2027. The position reports to the Director of Network Operations, or to the CTO until that position is filled. It is remote, with occasional travel to markets. The manager works with engineering to operate network monitoring platforms and ensure all network elements are monitored; leads incident response, outage communications, restoration, and post-incident reviews; maintains ticketing, change-management, and runbook standards; and reports on NOC performance. The role also troubleshoots and restores service remotely where possible, manages on-call rotations and escalations, and hires, trains, and manages NOC Technicians. The position requires residence in Nevada, California, Oregon, Missouri, or New Mexico; candidates in adjacent states may be considered. Work may involve extended periods at a computer, including after-hours, travel among markets, and occasional lifting of equipment or materials up to 25 pounds. Site visits to active telecommunications facilities may be required. Candidates must pass required pre-employment and random background, drug, alcohol, and cannabis screenings, and have a valid driver's license with an acceptable driving record.

Requirements

At least 5 years of NOC experience at an ISP, WISP, or carrier, including at least 2 years leading a team.
Experience with network monitoring and NMS platforms, ticketing, alarm management, and change control.
Incident-management experience, including outage declaration, restoration estimates, customer communication, and post-incident reviews.
Experience designing on-call rotations and managing vendor SLAs.
Working knowledge of fixed wireless, fiber access, and IP networking sufficient for first-line troubleshooting and appropriate escalation.
Availability for after-hours escalations and emergency outages.
Must reside in Nevada, California, Oregon, Missouri, or New Mexico; candidates in adjacent states may be considered.
Valid driver's license and acceptable driving record.
Must pass required screenings, including background, drug, alcohol, and cannabis testing.

Nice To Haves

NOC360 or Zabbix experience.
Multi-state ISP or WISP NOC leadership experience.
ITIL incident and change management experience.

Responsibilities

Establish 24/7 network surveillance, alarm hygiene, and event correlation across wireless, fiber, and core networks.
Operate NOC monitoring platforms, including NOC360 and Zabbix, with engineering and ensure every network element is monitored.
Set ticketing standards so incidents, restorations, and handoffs are fully documented.
Declare outages, establish and update estimated restoration times, and notify the Customer Care Team of customer impact.
Lead incident response and conduct post-incident reviews.
Design on-call rotations and escalation paths to Network Engineering and Field Operations.
Troubleshoot and restore service remotely before dispatching a truck where possible.
Own the change calendar and maintenance-window notifications.
Write and maintain NOC runbooks.
Report NOC metrics, including incident volume, time to restore, SLA performance, and alarm volume.
Hire, train, and manage NOC Technicians.
Travel to markets as business needs require.