NOC Manager - Offshore

Penbrothers

2d•Remote

About The Position

The NOC Manager – Offshore is responsible for overseeing the continuous, efficient, and secure network operations by Opticore’s offshore NOC team in The Philippines. This role is crucial in ensuring optimal performance, reliability, and availability of our managed service customer networks. The NOC Manager - Offshore is responsible managing and driving demand through a team of offshore engineers, ensuring that they meet performance targets and contribute effectively to the organisation's goals. This role involves direct supervision, performance management, delivery and professional development of team members, while fostering a positive and productive work environment.

Requirements

Extensive experience in network operations and support
Strong understanding of network technologies, protocols, and best practices
Excellent problem-solving and analytical abilities
Proven experience in a supervisory or management role
Strong leadership and interpersonal skills
Excellent communication
Effective problem-solving and decision-making skills
Ability to work under pressure and manage multiple priorities

Nice To Haves

Cisco Certified Internetwork Expert (CCIE) Level
ITIL Foundation or higher
Empathy and emotional intelligence
Adaptability and flexibility
Strategic thinking and planning abilities
Commitment to continuous learning and development
Strong organizational and time management skills

Responsibilities

Oversee 24/7 monitoring of network infrastructure, ensuring real-time detection and resolution of issues
Implement and maintain monitoring tools and systems to ensure network health and performance
Develop and enforce standard operating procedures for network operations
Address and resolve any issues or conflicts that arise within the offshore team
Make informed decisions to support the offshore team’s objectives and overall organizational goals
Encourage team members to contribute ideas and participate in problem-solving
Provide leadership and supervision to offshore team members
Ensure that offshore team members understand their roles and responsibilities and have the resources needed to perform their tasks
Create a motivating work environment and encourage teamwork and collaboration
Set clear performance goals and objectives for offshore team members
Conduct regular performance evaluations and provide constructive feedback
Address performance issues promptly and develop performance improvement plans when necessary.
Recognize and reward high performance
Identify training and development needs for offshore team members
Provide opportunities for skill development and career progression
Mentor and coach offshore team members to help them achieve their full potential
Support team members in setting and achieving their professional goals
Develop and implement work plans and offshore schedules to ensure timely and efficient completion of tasks
Allocate resources effectively to meet operational requirements
Monitor progress and make adjustments as necessary to stay on track with goals and deadlines
Coordinate activities with other departments and teams as needed
Analyse network performance data to identify trends, bottlenecks, and areas for improvement
Implement optimization strategies to enhance network efficiency and reliability