NOC Intern - Portland, OR

Cook Solutions Group • Portland, OR

4d • Onsite

About The Position

Cook Solutions Group is seeking passionate and driven NOC Interns to join their team in Portland, OR. This role offers a fantastic opportunity to launch an IT career by working directly with internal teams and external customers to monitor systems, resolve issues, and deliver world-class support. Interns will become part of the "We Make It Happen!" culture and gain hands-on experience in a real-time IT operations environment. The internship is for 6 months, with the possibility of full-time employment considered at the end, though not guaranteed. Three shifts are available: Monday - Friday 7 AM - 4 PM; 1 PM - 10 PM; 10 PM - 7 AM.

Requirements

• High school diploma or GED required.
• Currently enrolled in or recently completed an IT certification program.
• 1-2 years of relevant experience or strong interest in technology.
• Excellent communication, time management, and organizational skills.
• Strong technical knowledge: Windows 7, VPNs, TCP/IP, Firewalls, Microsoft Office.
• A team-oriented attitude and professional appearance.

Responsibilities

• Monitor various systems and dashboards to detect and respond to issues quickly.
• Provide exceptional customer service via phone, email, and ticketing systems.
• Track and manage support tickets, escalating as needed.
• Perform scheduled audits (e.g., Surveillance and SAN Loitering) with precision.
• Collaborate with team members to maintain service goals.
• Communicate clearly and professionally with team members and customers.
• Support after-hours ticket and phone monitoring when scheduled.
• Embrace and represent our customer-first mindset.

Benefits

• Competitive salaries
• 90% of PPO insurance premium paid for the employee
• 100% of high deductible plan paid for the employee
• 50% of insurance premium paid for dependents
• 401(k)-retirement match
• Paid Time Off (PTO)
• 8 paid holidays per year
• 16 hours of Paid Time Off for volunteer time through the Cook Career Builders program
• Technician benefits that include commute time, company vehicle and gas card, quarterly bonus program, tuition reimbursement

What This Job Offers

• Career Level: Intern
• Education Level: High school or GED