NOC Engineer

Western Governors University•Salt Lake, UT

15h

About The Position

WGU is seeking a passionate and committed NOC Engineer to join their team. This role is crucial in ensuring maximum service availability and system performance by monitoring systems with diversified industry tools to detect anomalies. When anomalies are detected, engineers collaborate with various product teams to resolve them. The NOC Engineer is able to diagnose issues and alert the proper team without causing extended downtime of the IT systems. They track and document all defects, system health, anomalies, and events that occur throughout our ecosystem. This position offers a salary range of $81,300.00 - $121,900.00.

Requirements

Bachelor's Degree in Computer Information Systems, Computer Science, or related field.
2 years of experience as an App Support Technician in Problem Management or similar experience.
Basic Python coding experience
Proficient in Salesforce, Single Sign-On Management System, Active Directory, Office365, Google Apps Admin, PAMS, Scheduling Management Applications, OnBase, Remote Desktop Access Applications, Oracle, and SQL.
Admin experience in ServiceNow
Experience in using monitoring software (Zabbix, New Relic, Datadog); IIQ experience
Banner experience.
Strong analytical and problem-solving skills balanced with effective communication and excellent customer service skills.
Exceptional verbal and written communication skills.
Ability to work independently, analyze issues, and make decisions with minimal management intervention.
Proactively involves key technology infrastructure teams when necessary.
Ability to anticipate potential obstacles and develop contingency plans to overcome them.
Awareness of new and existing technologies, architecture, and best practices.
Ability to manage multiple issues simultaneously in a high-pressure environment where change is commonplace.
Ability to handle multiple interruptions and multi-task effectively.
Ability to diligently follow standards and best practices for many different technology areas.
Strong understanding of AWS systems and the essential services that AWS provides.
Advanced knowledge of network and infrastructure topology.
Ability to work flexible hours.
Ability to code using JavaScript.
Strong understanding of AD and PowerShell.
Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is at the discretion of the hiring manager.

Nice To Haves

Linux+ Certification
AWS Certified Practitioner Certification
ComptiaA +, ComptiaNet + Certification
ITIL Foundations

Responsibilities

Monitors the performance and availability of our systems using diversified tools.
Responds to, identifies, and determines alerts and confirms issues as they happen within the SLA.
Diagnoses and troubleshoots availability issues.
Tracks and documents issues and compiles incident reports.
Coordinates issue escalation as appropriate, ensuring proper hand-off and timely resolution.
Collects and reviews performance reports for various systems and reports trends in hardware and application performance to help senior technical personnel predict future issues or outages.
Works with internal technical and service teams to create or update knowledge base articles.
Performs other job-related duties as assigned.