NOC Change Manager

Boldyn Networks•Las Vegas, NV

3d•Onsite

About The Position

NOC Change Manager Las Vegas, NV About the role Are you a highly organized operations professional who thrives in fast-paced environments and enjoys coordinating complex network activities? The NOC Change Manager plays a critical role in governing and coordinating planned and emergency network changes across the organization, ensuring operational excellence while minimizing customer impact. You'll serve as the central coordination point between Engineering, Field Operations, Performance teams, Customer-facing teams, and the Network Operations Center (NOC). Your work will directly contribute to maintaining network stability, improving operational processes, and ensuring successful execution of change activities across a 24x7 environment. This role will have a fairly standard work schedule but will need to work off hours for major changes What you’ll be doing As a member of the Network Operations team, you'll be responsible for managing the change lifecycle, facilitating cross-functional coordination, and driving continuous improvement initiatives.

Requirements

5+ years of experience in IT Operations, Network Operations, Service Management, or related enterprise IT environments.
Strong understanding of ITIL principles and frameworks; ITIL certification preferred.
Experience managing change activities across infrastructure and/or application environments.
Working knowledge of ITSM platforms and workflows, including ServiceNow or similar tools.
Ability to assess operational risk and make sound decisions during live network events.
Excellent written, verbal, and stakeholder communication skills.
Strong analytical, problem-solving, and critical-thinking abilities.
Experience coordinating activities across multiple technical and operational teams.
Familiarity with incident management, problem management, release management, CMDB, and asset management practices.
Experience in a NOC, service provider, telecommunications, or large-scale network environment preferred.
Ability to manage multiple priorities in a fast-paced, 24x7 operational setting.
Strong attention to detail and commitment to process excellence.
Continuous improvement mindset with a focus on operational efficiency and customer impact reduction.

Nice To Haves

ITIL certification preferred.

Responsibilities

Own the NOC change lifecycle from intake through closure within the designated ITSM platform (e.g., ServiceNow).
Ensure change records include appropriate risk assessments, implementation plans, rollback procedures, and communication plans.
Coordinate change scheduling activities to avoid conflicts and minimize customer and operational impact.
Facilitate communication between stakeholders throughout the change management process.
Provide real-time visibility and status updates to NOC personnel during maintenance windows and active change events.
Coordinate monitoring suppression, maintenance modes, and alert bypass activities when required.
Serve as the primary NOC escalation point for issues arising during change activities.
Support post-change validation activities and ensure successful completion of change implementations.
Monitor compliance with established SLAs related to change execution and completion.
Track change performance metrics, including success rates, rollbacks, incidents, and on-time completion.
Analyze change-related incidents and identify opportunities for corrective action and process improvement.
Assess operational risk during live network events and recommend pausing or rolling back changes when necessary.
Collaborate closely with Engineering, Field Operations, Performance teams, and Customer-facing organizations to ensure coordinated execution of network changes.
Support incident reviews, root cause analysis activities, and operational improvement initiatives.
Develop and maintain dashboards, KPIs, and executive-level reporting.
Produce regular reports on change volume, success rates, rollback frequency, and risk trends.
Contribute to the ongoing enhancement of change management standards, processes, procedures, and tools.