NOC Analyst
Celerity Fiber
•Onsite
About The Position
Provide first-level monitoring and technical support for network services, ensuring the availability and stability of the company’s internet and Managed WiFi infrastructure. Familiarity with monitoring tools and ticketing systems is a plus. Ability to follow operational procedures and escalate issues appropriately.
Requirements
- Technical, Technologist, or Bachelor’s degree in Telecommunications, Networking, Systems Engineering, or related field.
- 1–3 years of experience in technical support, NOC operations, or network monitoring.
- Ability to follow operational procedures and escalate issues appropriately.
Nice To Haves
- Familiarity with monitoring tools and ticketing systems.
Responsibilities
- Monitor network alarms, alerts, and service performance through NOC monitoring systems.
- Perform initial troubleshooting of connectivity issues affecting internet and WiFi services.
- Open, document, and manage incident tickets following operational procedures.
- Escalate incidents to Level 2 engineering teams when deeper technical intervention is required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
