NOC Analyst / Technician

Xyant Technology, Inc. • Annapolis, MD

3d • Onsite

About The Position

The Tier 2 Network Operations Center (NOC) Technician is responsible for incident management, system monitoring, and troubleshooting within a 24/7/365 operational environment. This role diagnoses system and network failures, resolves routine-to-moderate technical queries, and ensures high availability for critical customer services. This position operates on the MID Shift (11:00 PM – 7:30 AM) and requires working some weekends and holidays.

Requirements

• Experience troubleshooting Cisco devices
• Working knowledge of HSRP/BGP routing protocols and TCP/IP networking.
• Solid understanding of ITIL/ITSM concepts and practices.
• Exceptional customer service, sharp attention to detail, and efficient multitasking abilities (prioritizing and delegating).
• AA/AS degree (or other 2-year post-high school training) with 1–2 years of relevant experience OR High School Diploma / GED with a minimum of 2 years of relevant experience.
• CompTIA Network+

Nice To Haves

• Familiarity with Remedy, Netcool, Office 365, and ServiceNow.
• Cisco CCNA

Responsibilities

• Network Monitoring & Troubleshooting: Monitor high-availability IP networks, messaging systems, and Air-to-Ground data communications; engage telecom providers to drive restoral efforts.
• Incident Management: Track, update, and resolve customer and business unit incidents in the management tool with high accuracy and attention to detail.
• NOC Cross-Training: Successfully train and qualify this NOC position within 4–6 months: Transport: Core-to-edge monitoring of routers, switches, firewalls, and circuits. DataLink: Monitoring of ground stations, radios, and central processing systems. Applications: Monitoring of central channels facilitating high-volume daily messaging.
• System Optimization: Support network solutions design, deployment, configuration, and maintenance routines; help develop efficiency tools.
• Collaboration & Escalation: Resolve less complex issues independently and partner with Senior Team Members to troubleshoot moderate-to-complex critical customer

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree