NNM-Pt Services Financial Assistance Coord

Eye Associates Of New Mexico•Santa Fe, NM

2d•Hybrid

About The Position

Eye Associates of New Mexico has an outstanding career opportunity as a NNM-Patient Services Financial Assistance Coordinator. This is a part-time position/32 hours a week. Starting pay $16.50per hour +, depending on skills/experience. This role supports both financial assistance enrollment and the intake process, ensuring smooth patient interactions and compliance with payment and program requirements. This position requires organizational skills, attention to detail, analytical skills and the ability to manage sensitive patient financial and clinical information.

Requirements

High school diploma or equivalent required
Minimum two years of experience in healthcare financial assistance, billing, patient accounts, or administrative support.
Knowledge of insurance verification, co-pays, deductibles, and financial assistance programs.
Experience with patient intake systems (e.g., Phreesia) and medication dispensing (e.g., PODIS).
Strong communication skills and the ability to clearly explain financial information to patients.
Organizational skills with the ability to manage multiple tasks in a fast-paced environment.
Must maintain confidentiality and adhere to HIPAA guidelines.
Must obtain Certified Patient Services Specialist (CPSS) certification within one year of hire.

Nice To Haves

associate’s or bachelor’s degree preferred

Responsibilities

Assist patients with enrolling in co-pay programs, charitable funds, and other financial aid options.
Collect co-pays, co-insurance, and deductibles during intake, ensuring accurate processing via Phreesia.
Educate patients on financial responsibilities and available assistance options.
Work with manufacturers and charitable organizations to expedite financial assistance applications.
Follow up on financial assistance approvals, denials, and required documentation.
Maintain accurate and confidential records of financial applications, payments, and communications.
Offer payment plan options and ensure compliance with organizational policies.
Support scheduling of procedures based on physician plans and time frames.
Assist with medication dispensing via PODIS, ensuring timely documentation and compliance.
Help maintain inventory for intravitreal injections.
Provide front desk check-in support at clinic sites, ensuring smooth patient intake.
Ensure adherence to all financial assistance program regulations.
Complete assigned Learning Management System (LMS) courses annually.
Other duties as assigned.

Benefits

Paid time off (PTO)
Eight (8) company paid holidays (including the day after Thanksgiving and Christmas Eve!)
Medical and Dental
Health Savings Account
Generous Vision benefits for you and your dependents
Education Assistance Program
401(k) and Roth Program
Flexible Spending Account (FSA)
Company paid Basic Life and AD&D Insurance, Short Term and Long Term Disability Insurance
Voluntary Supplemental Life and AD&D
Free Calm app
Financial Wellness Program
Identity Theft Protection Plan
Employee Assistance Program