NMS ServiceNow Software Designer (IT Software Developer 2) (Government)

AT&T • Chantilly, VA

1d • Onsite

About The Position

AT&T Global Public Sector is seeking an NMS ServiceNow Software Designer to support a key program in their National Security business segment. This role requires expert knowledge of network management systems, operating systems, commercial software, government software, and the full integration of toolsets and servers. The position requires office presence a minimum of 5 days per week at a government customer site in Chantilly, VA. No relocation is offered.

Requirements

• 10 years of experience that can be a combination of work history and education (Doctorate and 3 years, Master’s and 4 years, Bachelor’s and 6 years, Associate’s and 8 years, or HS diploma and 10 years).
• Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2.
• Highly motivated.
• Able to work independently with both local and geographically diverse team members.
• Effective time management skills to meet deliverable timelines.
• At least 1 year of relevant ServiceNow experience (combination of work history, education, and training).
• Experience working within concept, design, engineering, production, and sustainment phases of ServiceNow system development lifecycle.
• Experience with at least one of (Agile, Scrum, SDLC).
• Able to work with minimal supervision to perform complex technical tasks and work with others effectively.
• Able to process and analyze information and trouble calls submitted by a customer (e.g., system administrator, developer, security specialist), make determinations, and provide and implement solutions.
• Strong communication skills for working effectively with clients and team members.
• Strong organizational skills, including attention to detail, multitasking and critical thinking skills.
• Skilled in working within a team environment within a professional office setting.
• Thrive within a highly dynamic and changing environment while adapting and managing shifting customer priorities.
• Strong written and verbal communication skills.
• Working knowledge of Service Now or other ITSM platforms.
• Experience working with Microsoft Office products: Word, Excel, PowerPoint, and Outlook.
• TS/SCI with polygraph clearance.

Nice To Haves

• ServiceNow Certified System Administrator certification.
• Cross platform and integration experience.
• Experience with Windows, Linux, Android, Juniper, and Cisco.
• Experience developing and scripting within ServiceNow using languages such as JavaScript.
• Experience integrating ServiceNow with external systems using Java, Python, Perl, or PowerShell.
• Experience with databases including MariaDB.

Responsibilities

• Deploy, administer, develop, and integrate the ServiceNow suite on RHEL and Windows.
• Collaborate with database developers on MariaDB connectivity, schema, and performance requirements.
• Work within Agile/Scrum and SDLC processes to plan, build, test, and deliver ServiceNow features.
• Participate in stand-ups, sprint planning, reviews, and retrospectives.
• Collaborate with Project Managers and Technical Leads to communicate status, risks, and technical challenges, providing estimates and technical inputs.
• Design and implement integrations between ServiceNow, Cisco Network Services Orchestrator (NSO), GOTS, and other enterprise tools using REST/SOAP APIs, IntegrationHub, and MID Server.
• Create and maintain technical documentation (design specs, runbooks, user guides) and support user handoff training when required.
• Monitor application performance and availability; build dashboards/alerts and proactively remediate issues.
• Implement security hardening and compliance controls; support RMF authorization and accreditation (A&A) by producing artifacts, remediating findings, and applying DISA STIG/SCAP benchmarks and customer-specific requirements.
• Support the automation of ServiceNow deployments and related tasks by contributing to the development of scripts using Ansible, Python, Terraform, and PowerShell.
• Assist in creating test, validation, and verification scripts.
• Troubleshoot and resolve complex system and service issues; perform and document Root Cause Analysis (RCA) and implement corrective actions.
• Conduct system performance analysis and tuning to optimize configurations and throughput.
• Execute engineering tasks across the SDLC, adhering to change/release processes and delivering within scope and schedule.
• Package and deliver well-engineered solutions for Operations to deploy to production with minimal manual steps and a high success rate.
• Perform additional duties as assigned in a dynamic environment to support evolving business and technical requirements.

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed