Nighttime Crisis Line Worker

Options Community Services • Surrey, BC

8h • Onsite

About The Position

Are you passionate about providing vital support during challenging times? We are seeking a dedicated and compassionate Nighttime Crisis Line Worker to join our team. Reporting to the Program Manager, you will be on the front lines, answering incoming crisis line calls and delivering crucial telephone crisis intervention based on established best practices. You will also play a key role in supporting on-shift volunteer call-takers, ensuring they have the guidance they need through the program Quick Reference Guide or by contacting On-Call Support. Your responsibilities include accurately documenting all crisis calls, adhering to confidentiality protocols, and participating in ongoing training activities. Flexibility in working varied shifts is essential.

Requirements

• Completed Fraser Health Crisis Line (FHCL) training
• 48 overnight hours of field experience
• Proven reliability
• Non-judgmental attitude
• Ability to handle stressful situations
• Flexibility in working varied shifts
• Union membership required
• Undergo a Police Information Check (PIC)
• Undergo a Vulnerable Sector Check by the Ministry of Justice

Responsibilities

• Answering incoming crisis line calls
• Delivering crucial telephone crisis intervention based on established best practices
• Supporting on-shift volunteer call-takers
• Accurately documenting all crisis calls
• Adhering to confidentiality protocols
• Participating in ongoing training activities

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed