Night-Time Guest Services Agent - Adventures on the Gorge- Seasonal

Aramark

19h•Onsite

About The Position

The Night-Time Guest Services Agent plays a critical role in delivering exceptional on‑site support to guests and staff across the resort property. This position handles guest service lockouts, provides general guest assistance, supports employee housing needs, and offers nighttime coverage to ensure a safe, welcoming, and efficient experience. The role is field‑based and requires a high level of mobility, customer-service expertise, and independent problem‑solving. This position would primarily work the late night shift. The typical shift is 9PM-4AM.

Requirements

Prior guest service or hospitality experience preferred.
Strong communication and interpersonal skills.
Ability to work independently in a fast‑paced outdoor environment.
Comfortable navigating varied terrain and working in all weather conditions.
Valid driver’s license and ability to operate company vehicles.
Ability to work nights, weekends, and holidays as scheduled.

Nice To Haves

Prior guest service or hospitality experience preferred.

Responsibilities

Respond promptly to guest inquiries and onsite assistance requests across the resort.
Handle guest lockouts, including room, cabin, and vehicle access coordination.
Provide wayfinding support, basic troubleshooting, and solution‑oriented field service.
Deliver exceptional hospitality and maintain a guest‑focused presence throughout the property.
Serve as a primary on‑property contact during designated evening and nighttime shifts.
Conduct routine property rounds to ensure safety and guest satisfaction.
Address noise concerns, after-hours guest issues, and urgent facility needs while adhering to resort policies.
Communicate and escalate incidents to management and local police forces as appropriate.
Provide assistance to staff residing in employee housing, including key distribution, lockouts, and basic housing support.
Coordinate with the HR Housing Coordinator and HR Manager to report maintenance concerns or occupancy issues that arise during resort checks.
Support move‑ins, move‑outs, and after-hours housing needs when scheduled.
Assist Guest Services, Front Desk, and Activities teams with on‑property communication and guest movement.
Perform light maintenance tasks such as replacing batteries, resetting breakers, or reporting larger issues to Associate Director of Engineering.
Deliver supplies or equipment to resort locations.
Complete incident, maintenance, and guest interaction reports as needed.
Support special events, group arrivals, and high‑traffic days through field presence and guest flow management.