GUEST SERVICES AGENT (ON CALL)

Compass Group • Town of North Castle, NY

11d • Onsite

About The Position

We are hiring immediately for an on call GUEST SERVICES AGENT position. This role involves checking guests in and/or out of the hotel, resolving guest challenges throughout their stay, and promoting hotel services, amenities, and upselling products to guests. The position is on-call, with varying days and hours based on business needs. FLIK, part of Compass Group, emphasizes diversity, inclusion, and employee growth, viewing jobs as the start of a career where individuals can flourish.

Requirements

• Previous guest service experience preferred.

Responsibilities

• Completes the registration/check-in process by inputting and retrieving information from a computer system confirming pertinent information.
• Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel.
• Assists guests with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment.
• Balances and drops receipts according to accounting specifications.
• Provides guests with information about the facility, services, and amenities.
• Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.
• Promptly answers the telephone and email inquiries. Retrieves and forwards messages to/from guests. Retrieves mail, packages and facsimiles or other special items for customers as requested.
• Fields and resolves guest complaints or escalate for resolution to appropriate department.
• Assists guests in emergency situations.
• Maintains adequate supplies and functional equipment at the Front Desk.
• Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty.
• Perform other duties as assigned.

Benefits

• Free meals
• Uniforms
• Laundering service available at select locations
• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed