Night Supervisor

ARC THRIFT STORES•Centennial, CO

2d•$0 - $54•Onsite

About The Position

The Night Supervisor manages store operations to achieve maximum sales performance during evening shifts and on Sundays. The position supervises associates assigned by the Store Manager and plays a key role with employees and customers during those hours. The Night Supervisor reports directly to the Store Manager. The role includes supporting store sales, staffing, training, merchandising, customer service, cash handling, safety, attendance, and opening or closing operations. The supervisor also helps prepare the production room for the next shift and performs other duties assigned by the Store Manager.

Requirements

Two years of progressive retail experience with considerably increased responsibilities.
Experience managing at least five people, or equivalent retail thrift store experience.
Experience working with a diverse workforce.
Ability to work with individuals possessing developmental disabilities.
Ability to identify merchandise quality and price it competitively.
Evidence of training, leading, and guiding associates to achieve objectives.
Ability to interact effectively with employees, external contacts, and customers.
Ability to read and comprehend instructions, short correspondence, and memos.
Ability to write clear employee performance memos.
Ability to present information effectively in one-on-one and small-group situations to customers and employees.
Ability to add, subtract, multiply, divide, and calculate percentages to use operational reports effectively.
Ability to solve practical problems and handle situations with limited standardization.
Good judgment, energy for fast-paced work, strong written and verbal communication skills, good listening skills, and organizational and self-direction skills.
PC literacy on a Windows-based platform.
Ability to speak, hear, stand, and move throughout the store; frequently lift and/or move up to 30 pounds using upper-body strength.
Ability to perform each essential duty satisfactorily, with reasonable accommodation available where applicable.

Responsibilities

Achieve the store sales plan by ensuring the store is fully staffed, new employees are trained, merchandise is properly displayed, the store is clean, and registers have adequate change reserves.
Reduce customer wait times by assisting cashiers or opening another register when lines are long.
Promote open communication, accountability, consistent treatment of employees, and compliance with federal and state laws.
Train employees by answering questions, giving directions, and providing constructive feedback on task performance; review the ARC Thrift Store Employee Reference Guide as appropriate.
Write disciplinary actions and performance feedback, and communicate effectively with employees about these matters.
Maintain daily attendance records for assigned departments and communicate effectively with employees.
Make prompt decisions to resolve problems raised by associates.
Maintain accountability for assigned store funds, register operations, and accurate daily deposits.
Provide safety guidelines, coach employees on safety issues, and promptly report safety concerns to the Store Manager.
Open and close the store as required, including following closing procedures to secure the store.
Manage operations and replenishment production as appropriate.
Implement all aspects of the customer service program.
Follow Operations Manual guidelines for banking and cash handling.
Ensure shopping carts are inside the store at closing.
Prepare the production room for the next shift by ensuring dropped-off donations are inside the store.
Perform other duties and responsibilities assigned by the Store Manager.
Supervise associates and other supervisors assigned by the Store Manager in support of evening and Sunday store operations.