Night Service Rep Part Time-103020

Extended Stay America•Sanford, FL

4h•Onsite

About The Position

The Night Service Representative responds to certain on-call hotel business needs during overnight hours when the lobby is closed, helping ensure guest services are courteous, consistent, and high quality. The associate is typically expected to respond within 30 minutes of notification. Requests may involve guest key or access issues, noise complaints, hotel emergencies, or limited after-hours check-ins. The associate is provided a guest hotel room for lodging as part of employment and is placed on the overnight on-call schedule. Associates may also be asked to cover another nearby hotel if critical staffing needs arise. Duties vary depending on events during a given shift.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Able to respond to overnight business needs, typically within 30 minutes of notification.
Able to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Able to document events in writing and prepare routine correspondence.
Able to operate a hotel mobile phone.
Proficient in reading and speaking English, and able to speak effectively before groups of customers.
Computer skills, including accurately accessing and entering information in a computer system, Microsoft Office Suite, and the Hotel PMS system.
Excellent oral and written communication skills.
Friendly, cooperative, and patient when dealing with guests and staff; professional appearance and demeanor.
Self-starter able to prioritize and handle issues under pressure.
Strong time-management and problem-solving skills.
Able to perform arithmetic using whole numbers, fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
Able to follow detailed written or oral instructions and address problems involving a few concrete variables in standardized situations.
Able to stand, walk, navigate hallways promptly, handle and feel objects, reach tools or controls, operate a mobile phone, talk, see, and hear; occasionally able to stoop, kneel, or smell.
Able to occasionally push or pull carts or cleaning equipment weighing up to 50 pounds.

Responsibilities

Respond to calls from the outside service agent for guest check-ins, emergency maintenance issues, noise complaints, and safety or security situations.
Safeguard and maintain control of hotel keys, logging keys in and out when necessary.
Conduct limited guest check-ins and check-outs, including greeting and registering guests, assigning rooms, issuing keys, and collecting payments when necessary.
Stay informed about hotel policies, training, and safety procedures.
Report safety, guest, and security concerns according to company policy.
Provide guests with directions and information about property amenities, services, hours of operation, and local areas of interest when necessary.
Perform bookkeeping tasks when necessary, including logging events, running reports, and posting payments to guest folios.
Maintain proficiency in location computer and software systems.
Respond to emergencies, communicate with first responders as necessary, address key activation issues, and respond to noise complaints.
Cover another hotel in the area if critical staffing needs arise.
Perform other duties as assigned by management.