Night Service Rep Part Time-103020

ESA Management•Maryland Heights, MO

About The Position

The Night Service Representative responds to on-call business needs during overnight hours when the hotel lobby is closed, helping ensure guest services are courteous, consistent, and meet quality standards. The associate is typically expected to respond within 30 minutes of being notified. Requests may involve guest key or access issues, noise complaints, hotel emergencies, or limited after-hours check-ins. The position includes an overnight on-call schedule and a guest hotel room for lodging as part of employment; the posting describes this as an opportunity to live onsite. Associates may also be asked to cover another nearby hotel if critical staffing needs arise. Duties vary depending on events during a shift. The associate may assist guests with check-ins and check-outs, safeguard and log hotel keys, provide information about hotel amenities and local points of interest, perform basic bookkeeping and guest folio payments, and respond to safety, security, maintenance, and emergency situations. The role requires proficiency with hotel computer and software systems, including the property management system, as well as effective communication and problem-solving.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Proficient in reading and speaking English.
Able to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Able to document events in writing and prepare routine correspondence.
Able to operate a hotel mobile phone.
Able to speak effectively before groups of customers.
Computer skills, including accurate data entry and use of Microsoft Office Suite and a hotel property management system.
Excellent oral and written communication skills.
Friendly, cooperative manner and patience when dealing with guests and staff.
Professional appearance and demeanor.
Self-starter who can prioritize and handle issues under pressure.
Strong time-management and problem-solving skills.
Able to perform basic arithmetic, calculate rates, ratios, and percentages, and draw and interpret bar graphs.
Able to follow detailed written or oral instructions and address problems involving a few concrete variables in standardized situations.
Able to respond to overnight business needs, typically within 30 minutes of notification.
Able to regularly stand, walk, move promptly through hallways, use hands to handle objects and controls, operate a mobile phone, and talk, see, and hear.
Able to occasionally stoop, kneel, smell, and push or pull objects such as carts or cleaning equipment weighing up to 50 pounds.

Responsibilities

Respond to overnight on-call requests, typically within 30 minutes of notification.
Attend to guests for check-ins, emergency maintenance issues, noise complaints, and safety or security situations.
Safeguard hotel keys and log keys in and out when necessary.
Conduct limited guest check-ins and check-outs, including greeting and registering guests, assigning rooms, issuing keys, and collecting payments.
Keep current with hotel policies, training, and safety procedures.
Report safety, guest, and security concerns according to company policy.
Provide guests with directions and information about property amenities, services, operating hours, and local areas of interest.
Perform bookkeeping tasks such as logging events, running reports, and posting payments to guest folios.
Maintain proficiency in the location’s computer and software systems.
Respond to emergencies, communicate with first responders as needed, address key activation issues, and respond to noise complaints.
Cover another hotel in the area if critical staffing needs arise.
Perform other duties as assigned by management.