Night Quality Assurance Supervisor

Assurant•Irving, TX

2d•Onsite

About The Position

This job is responsible for ensuring that all quality facets within the operation meet customer expectations, ISO Compliance, and adhere to company standards. The role also involves managing the day-to-day expectations of the quality team by preparing work schedules, assigning tasks, coordinating the flow of work and assigned projects, overseeing work completion, and monitoring team performance. This is an onsite role in our Irving, TX DCC with a schedule of Monday - Thursday, 5:00 PM to 4:30 AM.

Requirements

Must have HS Diploma or GED.
Minimum of 3 years of experience in a leadership role within a fast-paced, high-volume, manufacturing/repair environment similar to Assurant, York, Lewisville, or Tennessee facility.
Strong knowledge and abilities with MS Office (Word, Excel, PowerPoint, etc.).
Minimum of 3 years prior experience in a quality-related role, preferably in a manufacturing environment.
Ability to identify potential process and workflow improvements.
Demonstrated experience with direct supervision and coaching of others.
Must have strong verbal and written communication skills.
Able to successfully interface with all levels of Company personnel as well as external personnel.
High energy professional with the ability to establish and maintain effective business relationships with all suppliers and vendors.
Strong interpersonal skills to deal effectively with problem-solving, brainstorming sessions, strategy development, and conflict resolution.
Driven, goal-oriented, never confuses effort with results.
Ability to multitask in a fast-paced, dynamic assembly and logistics environment.
May be required to work across multiple shifts.

Nice To Haves

Associate's Degree and 3+ years of experience in supervising 15+ hourly associates in a fast-paced manufacturing environment.
Understanding of Lean and Six Sigma methodologies.
Experience auditing processes and writing work instructions.
Experience with ISO 9001 or R2 certifications.

Responsibilities

Provide verbal and written inspection, training, and audit/inspection results.
Map out Quality process flows and identify potential process and workflow improvements.
Personally perform internal quality audit work in accordance with developed Quality/Company standards.
Ensure adherence to company policies and process standards, while maintaining employee morale and overseeing the training of new and existing staff.
Work with management to establish department and company goals, and rely on experience, judgment, and innovation to achieve them.
Create and utilize reports to accurately represent product flow and task completion rates and percentages.
Participate in operational improvement initiatives at the site.
Serve as a liaison between teams, shifts, and departments, and partner with vendor/customer/client representatives.
Drive engagement across the area of responsibility and work with the team to foster a strong engaged culture.
Work with the manager to review Peakon scores and create action plans within the tool.
Review SQL reports to ensure that the team/department is attaining the desired performance metrics.
Follow up with leaders on their areas of opportunity.
Maintain a clean, organized, and safe work environment for personnel while ensuring all safety and environmental regulations are followed.
Ensure proper labor utilization and develop staffing requirements.
Conduct interviews for all non-exempt personnel and temporary employees.