Night Operations Desk Manager - Housing & Residence Life

West Virginia University • West Virginia, WV

7d • Onsite

About The Position

The Department of Residence Life at West Virginia University is currently accepting applications for a Night Operations Desk Manager. This role provides a customer service atmosphere at the entrances of a University Residence Hall while controlling access to residents and authorized faculty and staff to provide appropriate building safety and security. The position requires detailed knowledge of emergency procedures such as fire safety evacuation, bomb threats, medical emergencies/resources, and assisting other staff in responding to crisis situations. This includes engaging in preventative activities such as checking and verifying IDs, perimeter safety checks, and roving the buildings. The role provides information and operational support for 2,200-2500 residents, 1-4 Graduate Assistants, and 15-30 Hourly Workers, university officials, and university police concerning the utilization of residence hall programs and operational procedures for residence hall space/services. It coordinates night operations and access to an area of residence halls on the Downtown or Evansdale campus and enforces policies, rules, regulations, and other community standards. The position requires daily face-to-face and telephone contact with residents, Residence Life Staff, Resident Assistants, and Residence Hall Coordinators. Must possess computer skills, speak, read, and write English. Assists in the resolution of problems on behalf of and providing for the needs of students. Must possess the ability to train and coordinate schedules for undergraduate and graduate student employees. Must have supervisory experience of para-professional staff members.

Requirements

• High School Diploma required or equivalent.
• Clerical/Computer training beyond high school preferred.
• Must be able to speak and write in the English language.
• Must know English grammar, spelling, punctuation, and simple mathematical functions or equivalent.
• A minimum of two (2) years of related experience.
• Any equivalent combination of related education and/or experience will be considered.
• All qualifications must be met by the time of employment.
• Requires ability to make sound, independent, judgments and work autonomously especially given the shift and the likelihood of student behavioral issues, and related emergencies.
• Basic office skills e.g. filing, typing, telephone skills, some computer skills, with a working knowledge of Word preferred.
• Must be able to become familiar with all University and Departmental policies and procedures.
• Must possess ability to provide supervision and training to student workers.
• Must have confrontational skills and the ability to exercise excellent judgment under stressful conditions.

Nice To Haves

• Clerical/Computer training beyond high school preferred.

Responsibilities

• Serve as the primary contact for any/all security issues for the Residential Halls (2200-2500 resident students and approximately 40 student/staff members on the downtown, Sunnyside, or Evansdale area).
• Maintain daily contact with UPD and other University departments and staff as necessary.
• Carry out residence hall procedures related to hall security when residence halls are open - checking and verifying student and staff ID's, verifying guest registration, conducting hall roves and checking perimeter doors as necessary.
• Keep appropriate staff apprised of any and all emergencies and respond to residence hall situations that might involve policy violations, emergencies and other community concerns.
• Enforce all residence hall policies and community standards.
• Act as the lead in confronting policy violations.
• Submit detailed information reports of all such incidents.
• Interact regularly with live-in staff and call upon them as necessary.
• Coordinate the operation of the residence hall main desk.
• Ensure that student, staff, Graduate Assistants, Conference staff (May-August) are providing appropriate customer service and maintaining security and procedural integrity.
• Serve as information source for residence hall main desk areas, e.g. answer telephones, answer questions, access student directory.
• Serve as the initial reporting point for facility work order requests.
• Receive information from internal and external customers.
• Evaluate, prioritize and enter work order information.
• Dispatch appropriate personnel when necessary.
• Keep Residence Life Assistant Director for Night Staff, Conference Manager (May-August), and/or Residence Hall Coordinators informed of such matters.
• Coordinate the schedule for 40+ Hourly Night Assistants and approximately 4 Graduate Assistants.
• Maintain attendance and time logs, including the use of Computerized Time Record software.
• Assist with administrative or facilities work when residence halls are closed for breaks, i.e., Thanksgiving, Winter Break and Spring Break.
• Log vending machine problems and report to day shift Main Desk staff.
• Participate in Resident Assistant training prior to the start of each academic semester.
• Participate in Conference staff training each May.
• Participate in on going staff development as deemed necessary by Residence Life Assistant Director for Night Shift.
• In the absence of the Residence Life Assistant Director for Night Staff, incumbent may be asked to contact all halls to ensure proper main desk coverage.
• Assist other Night Staff Desk Manager with any problems that may occur in the absence of the Residence Life Assistant Director for Night Staff.
• Assist with marketing and recruitment of vacant positions on the Night Staff in WVU Residence Halls.
• Assist with Training and Development of all Night Staff Employees and Conference Staff Employee (May-August).
• Assist with Night Staff Publications.
• Assist the Residential Education Department with New Student Orientation in June.
• Assist with the Hall Coordinator in Hiring Night Staff Hourly Positions.
• Other duties as assigned by Residence Life Assistant Director for Night Staff/Residence Hall Coordinator/Conference Manager.
• Efficiently execute guest check-in and check-out procedures in conference system database.
• Issue keys and meal wrist bands to guests.
• Cash handling responsibilities.
• Accept payments via cash, check and credit card.

Benefits

• 37.5-hour work week
• 13 paid holidays (staff holiday calendar)
• 15 annual leave (vacation) days per year or more based on years of service (employee leave)
• 18 sick days per year (for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
• WVU offers a range of health insurance and other benefits
• 401(a) retirement savings with 6%25 employee contribution match, eligibility to continue health insurance, and other retiree perks.
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED