Night Ops Asst Store Manager

Home Depot•Warner Robins, GA

13d

About The Position

The Night Operations Assistant Store Manager in Training (NOASM-IT) receives hands-on experience, mentorship, and leadership development through a training program of up to six weeks. The role focuses on learning the key responsibilities of a Night Operations Assistant Store Manager, including Manager on Duty duties and oversight of overnight freight operations. The NOASM-IT works with Night Replenishment Managers to manage unloading, pack out, and pack down, and collaborates with the Store Manager, Assistant Store Managers, and field teams. The position also develops and implements strategies to improve sales and profitability, create actionable departmental plans, and support smooth department operations. The NOASM-IT is expected to lead by example and uphold, maintain, and support lawful company policies and positions. The structured training program covers retail store management, operations, customer service, sales and profitability, and company policies and procedures. The trainee learns to support staffing and scheduling, identify and resolve stock deficiencies, coach associates in selling behaviors, address customer issues, support installed sales and special orders as well as product sales, and participate in performance management and disciplinary processes. The trainee must complete assigned training modules and assessments. The position typically reports to the Store Manager and has no direct reports. It typically requires overnight travel less than 5% of the time. Work is performed indoors in a comfortable area, though conditions may cause mild discomfort on occasion. The role requires intermittent physical exertion, including walking, standing, stooping, climbing, and lifting materials or equipment, some of which may be heavy or awkward.

Requirements

Must be at least 18 years of age.
Must be legally permitted to work in the United States.
At least 3 years of work experience.
At least 3 years of leadership experience.
Knowledge, skills, and abilities typically acquired through completion of a high school diploma and/or GED.
Ability to demonstrate Action Oriented, Collaborates, Customer Focus, Develops Talent, Drives Results, and Resourcefulness competencies.

Nice To Haves

Demonstrated ability to collaborate and work effectively with cross-functional teams.
A bachelor's degree or equivalent degree in a field of study related to the job.

Responsibilities

Supervise associates in the selling effort, lead GET culture, and set an example for associates.
Drive customer service and associate engagement throughout the store; address customer concerns and take appropriate action to resolve situations promptly.
Perform Opening, Closing, Manager on Duty, and other whole-store responsibilities.
Follow company policies and procedures and hold associates accountable for doing so.
Learn and apply store standard operating procedures, particularly safety compliance; maintain process accuracy and take steps to mitigate shrink.
Ensure self and associates follow safety and hazardous materials procedures and Safety Matters guidelines.
Work with key partners on merchandise placement and signing, and support stock integrity through inventory management.
Learn to maintain and operate store equipment and systems and manage daily financial operations.
Participate in a structured training program covering store management, operations, customer service, sales and profitability, and company policies and procedures.
Learn and demonstrate staffing and scheduling practices, identification and resolution of stock deficiencies, and supervision of associates’ selling behaviors.
Learn to resolve customer issues and concerns and support service needs for installed sales, special orders, and product sales.
Learn and demonstrate performance management, including reviewing associate performance and executing disciplinary processes when necessary.
Complete assigned training modules and assessments.
Collaborate with Night Replenishment Managers to manage unloading, pack out, and pack down.
Collaborate with the Store Manager, Assistant Store Managers, and field teams to develop and implement strategies that support sales, profitability, departmental success, and smooth operations.
Uphold, maintain, and support lawful company policies and positions.