Night Manager - Best Western Gateway - Orlando, FL

Hotel Equities•Orlando, FL

9d•$0 - $52,000•Onsite

About The Position

The Night Manager represents Executive Offices to hotel guests and associates, handling guest complaints, responding to emergency situations, and inspecting hotel public areas. This role monitors hotel associates to ensure compliance with all procedures established by management. Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all associates are required to fully comply with SPRINGBOARD rules and regulations for the safe and efficient operation of hotel facilities.

Requirements

Ability to use computer keyboard, telephone, and electronic equipment to meet requests effectively.
Ability to communicate all significant incidents/accidents in clear English language, utilizing excellent business writing skills.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger and collect accurate information and professionally resolve problems.
Considerable knowledge of all departments' functionality, hotel facilities/services, as well as city and current events.
Excellent verbal communication skills.
Good hearing and visual ability in order to detect signs of emergency.
Ability to grasp, carry, and operate hand held communication device weighing 5 lbs. for up to 8 hours consecutively.
Ability to walk/run up/down 10 flights of stairs past/around obstacles and walk or stand for 8 consecutive hours.
Ability to stand/walk outdoors in conditions of extreme heat or cold, fumes, dampness, noise and slippery surfaces; bending, stooping, kneeling, reaching and climbing.
Ability to push/pull cart/table weighing up to 150 lbs.; grasp, lift to waist and carry items weighing up to 50 lbs.
High school diploma required. Or equivalent 5 years or more of experience.
Prior hotel experience required.

Nice To Haves

Prior supervisory experience preferred.
CPR Certification and First Aid training preferred.
Additional language ability preferred.

Responsibilities

Respond to hotel emergencies immediately in a calm and effective manner consistent with hotel emergency procedure policy.
Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
Monitor hotel staff in all departments to ensure that all procedures are being adhered to as established by management.
Inspect all physical aspects of the hotel's appearance on a continual basis in accordance with standards established by hotel management.
Handle noise complaint, credit problems, associate conflicts, guest relocation, and rejection of undesirable in conjunction with hotel security force utilizing diplomacy and good judgement.
Regular attendance in conformance with the standards, which may be established by SPRINGBOARD from time to time, is essential to the successful performance of this position.
Perform special projects and other responsibilities as assigned.
Participate in hotel committees, MOD program and task force assignments.
Assist the Front Office Manager in all areas requested and act in his/her place during his/her absence.
Greet and escort VIP guests to accommodations.
Handle Cash.
Handle Security dispatch/guest hotline calls as required in order to accommodate guests in a timely manner.
Inspect guest rooms in order to inventory specific amenities, and to ensure standard compliance.
Compile reports regarding hotel incidents, accidents, etc.
Abide by payroll policies, procedures (punch in/punch out), Meals and Rest Periods policy and Hotel Equities Rules of Conduct.
Demonstrate a working knowledge of all hotel safety and security procedures as required maintaining a secure and safe environment for associates as well as guests.
Report any unusual occurrences and/or request to the General Manager.
Read and abide by all the regulations and rules of conduct stated in the associate handbook.