Night Janitorial Manager
About The Position
The Night Janitorial Manager is responsible for leading the day-to-day operations of multiple facility service accounts to ensure exceptional service delivery, client satisfaction, financial performance, and operational excellence. This role oversees workforce planning, labor management, budgeting, contract compliance, and employee development while serving as the primary operational liaison for assigned clients. The ideal candidate is a hands-on leader with a strong background in janitorial operations, multi-site management, and customer relationship management. This individual is expected to drive operational efficiencies, maintain high-quality standards, and foster a culture centered on safety, accountability, and continuous improvement.
Requirements
- Valid driver's license with the ability and willingness to travel throughout the assigned region.
- Bilingual in English and Spanish, with strong verbal and written communication skills.
- Minimum of five (4) years of progressive experience in janitorial, facility services, or operations management, including oversight of multiple client accounts or geographic territories.
- Demonstrated success leading, developing, and managing supervisors and large, diverse workforces in a multi-site environment.
- Strong knowledge of commercial cleaning operations, floor care, janitorial equipment, cleaning chemicals, and OSHA safety regulations.
- Proven ability to manage budgets, control labor costs, enforce company policies, resolve operational issues, and drive accountability across multiple locations.
- Experience conducting site inspections, quality audits, and implementing corrective action plans to ensure contractual compliance and client satisfaction.
- Demonstrated ability to enforce policies, manage performance, and maintain operational discipline.
- Proficiency with Microsoft Office and workforce management or scheduling systems.
Nice To Haves
- Bachelor's degree in Business Administration, Facilities Management, Operations Management, or a related field preferred, but not required
Responsibilities
- Lead and support frontline employees and supervisors; foster a culture of engagement, accountability, and teamwork.
- Coach and mentor staff to drive performance, professional growth, and client policies.
- Recommend staffing levels and support operational projects.
- Act as the primary contact for clients; build and maintain strong, professional relationships with property management teams and stakeholders.
- Ensure services meet or exceed contract terms, address client feedback, and resolve complaints promptly.
- Promote additional services and identify growth opportunities to increase billable work.
- Oversee daily operations of facility services, including janitorial, floor care, and inventory.
- Ensure compliance with all EULEN processes, safety standards, and quality programs.
- Conduct site inspections and implement continuous improvement strategies to optimize account results.
- Coordinate special projects and support implementation.
- Prepare, review, and submit operational and financial reports, budgets, payroll records, and cost analysis.
- Identify cost-saving initiatives and support vendor/contractor management.
- Develop and deliver employee training programs focused on safety, operations, and customer service.
- Promote a strong safety culture and ensure adherence to OSHA regulations and company policies.
- Administer disciplinary actions in accordance with company guidelines.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
