Night Guest Agent

AccorHotel • Victoria, BC

13d • CA$21 - CA$24 • Onsite

About The Position

The Night Guest Agent is responsible for concluding the day's Front Desk operations, completing end-of-day maintenance functions, and preparing for the following day's operations. This role also involves participating in safety, security, and emergency procedures, handling financial transactions, and demonstrating a commitment to the highest levels of guest service. The position requires learning and using guests' names, confirming reservation details, addressing guest inquiries and problems, and maintaining a high level of professionalism in all aspects of Front Office operations.

Requirements

• Minimum six months recent (in the last five years) experience as a Guest Agent or Night Guest Agent, or, a minimum of six months consecutive recent (in the last five years) experience in a position demanding a luxury standard of constant guest/ customer service
• Completely fluent English language skills; both written and verbal
• Clear, precise, professional and helpful telephone and correspondence skills
• High level of professionalism, responsibility and commitment
• Excellent organizational skills while showing flexibility in handling multiple priorities and meeting deadlines
• Team player with proven success in relationship building and dependability
• Ability to make decisions with limited supervision and being innovative with available resources
• Commitment to provide excellent service to internal and external guests with a history of responding empathetically and with urgency to their needs
• Proficient working knowledge of computer software including Microsoft Office, Windows, Excel, Microsoft Word, and experience with a Property Management System
• Must be legally eligible to work in Canada.

Responsibilities

• Learn the guests’ name and uses it regularly with warm and engaging service
• Acknowledges guests in line
• Confirms rate and type of room while checking guest into the hotel
• Upon departure offers a friendly greeting and asks if stay was satisfactory
• Takes responsibility for any guest inquiries and problems
• Be fully versed and competent in all aspects of Front Office operations and provide the highest levels of professional, prompt and discreet Guest Service
• Conclude the day’s Front Desk Operation
• Complete End of Day maintenance functions
• Complete preparation for following day’s operation
• Participate in Safety, Security and Emergency roles
• Handle cash, credit card and voucher transactions while balancing daily transactions
• Demonstrate a commitment to the highest levels of Guest Service through the performance of other duties as assigned

Benefits

• Employee benefit card offering discounted rates at Accor properties worldwide and additional benefits for Fairmont and Raffles colleagues
• Exclusive Employee and Friends & Family Discounts at Fairmont Empress Hotel
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Opportunity to develop your talent and grow within your property and across the world!
• Complimentary meal during your shift through our Colleague Dining Program
• Complimentary uniform laundering
• Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks
• Access to our company-matched Defined Contribution Pension Plan (DCPP)
• Opportunity to develop your talent through coaching and our Leadership Mentoring Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed