NIGHT AUDITOR/GUEST SERVICE AGENT

Lais Hotel Properties L•Caledon, ON

11d•CA$0 - CA$20•Onsite

About The Position

Millcroft Inn & Spa is currently seeking a Part-Time Night Auditor/Guest Service Agent to join our growing team! This is a great opportunity that can provide flexibility, valuable work experience, and a chance to work with a tenured team. This posting is for an existing within Lais Hotel Properties Limited. To balance daily revenue and cash receipts and reconcile numerous reports on daily business transactions for the Millcroft Inn and Spa.

Requirements

Valid computer knowledge
Accounting experience
Professional phone etiquette
Basic accounting skills
Mathematical skills
Numerical aptitude
Flexible and co-operative team player
Dependable
Ability to work with minimal supervision, self-motivated
Excellent communication ability
Confidence in selling and up-selling products and services
Positive sales-oriented personality
Desire to meet goals
Ethical and honest

Nice To Haves

Front desk experience is considered an asset
Second language an asset
Previous up-selling and/or sales experience is considered an asset

Responsibilities

Front desk duties include check in/check out procedures
Responsible for reports & photocopies
Performing accounting procedures
Balancing all departments in Food and Beverage
Answering phones in a professional manner
Working with IVY, Maestro & Infogenesis systems
Taking reservations inquiries on an occasional basis and checking availability
Taking messages and forwarding to the appropriate departments
Dealing with Guests in a professional service-oriented manner
Responding to Guest complaints
Having a thorough knowledge of Lais Hotel Properties’ products and services
Actively seeking ways to meet Guests’ product or service needs
Carry out scheduled weekly cleaning tasks to maintain presentation standards
Follow and accurately complete departmental checklists
Able to deal with minor disputes and noise complaints in a calm and professional manner
Performing minor maintenance when required
Responsible for evening Guest requests
All other duties as assigned
Carries out all duties in accordance with the Ontario Occupational Health and Safety Act.
Proactive on personal health and safety by properly using or wearing all protective equipment required for your position, maintaining an ergonomically correct workstation, and using proper lifting techniques (lift with knees)
Reports the absence of or defect in any equipment or protective device, which may endanger yourself or another Team Member as well as reporting all hazards to your Supervisor/Manager
Reports to Management and seeks treatment immediately for all accidents and/or injuries, no matter how slight they may seem
Must report all back strains, and other common illnesses or injuries that result from the duties of this position
Properly operates any equipment, machine, device or work-related item, or work in a way that will not endanger yourself or other Team Members. Works with equipment at a safe speed with the proper protective equipment being used
Ensures that photocopier, fax machines and printers are stationed and supported and are used in a safe manner
When driving for company purposes, abides by all Ministry of Transportation driving rules to provide safety to themselves, clients and others on the road
Not engage in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct. Do not endanger yourself by not asking for help when needed
Do not carry more than you are physically able to do
Complies with all company policies, procedures and safety guidelines as outlined in orientation and from your Manager/Supervisor