Night Dispatcher - Denali National Park (Doyon JV) - Denali - National Park Tours

Aramark•Denali, AK

3d•Onsite

About The Position

We are seeking a highly organized and detail-oriented Transportation Dispatcher to coordinate and manage the daily logistics of our transportation operations. The ideal candidate will ensure efficient scheduling, communication, and tracking of vehicles and drivers while maintaining excellent customer service quality and compliance with company policies. The Dispatch position interacts with many departments as it is a hub for access keys to facilities and vehicles. About Denali National Park & Preserve and Doyon/Aramark Joint Venture: Summer days in Alaska stretch nearly endlessly, with up to 20 hours of daylight on the Summer Solstice. Spanning 6.2 million acres, Denali National Park & Preserve is home to Denali, the highest peak in North America, and attracts over half a million visitors annually. Conveniently accessible by road—4.5 hours from Anchorage and 2 hours from Fairbanks. Doyon Limited and Aramark have teamed up in a Joint Venture as the Denali National Park & Preserve's Concessionaire. Open May to September, our operation manages the transportation, retail, guest service and food and beverage concessions with our client; The National Park Service. By road, our 100 Blue Bird Bus Fleet takes guests past the 15-mile public access point daily during summer months, allowing people to hike, view wildlife, climb, and camp where few people have set foot. This is a seasonal role with ideal dates of April 30 - September 20, 2026.

Requirements

Previous experience demonstrating an ability to organize, prioritize and process information.
Must have good multi-tasking skills.
Must have Supervisor/Team Lead experience of 1 year
Demonstrated ability to attend to details and creative problem solving.
Demonstrated good customer service skills.
Proper phone etiquette.
Demonstrated knowledge of effective oral and written communication skills.
Demonstrated knowledge of basic computer skills, including MS Word and MS Excel.
Ability to work unsupervised in a high pressure environment.

Nice To Haves

Previous experience in a transportation related dispatch office preferred.
Previous experience in office related work a plus
Previous customer service experience helpful.

Responsibilities

Schedule and dispatch drivers to appropriate locations based on customer requests, service requirements, and available resources.
Monitor vehicle routes and adjust schedules to optimize efficiency and reduce delays.
Ensure timely communication with drivers to provide updates, changes, or instructions.
Act as the primary point of contact for drivers, customers, and internal teams.
Act as first response for emergencies and as the communication hub for management and staff during emergencies.
Address inquiries, provide status updates, and resolve issues promptly and professionally.
Maintain clear and consistent communication with all stakeholders to ensure smooth operations.
Use GPS tracking systems and other tools to monitor vehicle locations and driver performance.
Record and report key metrics such as delivery times, delays, and incidents.
Prepare daily, weekly, and monthly reports on transportation performance and efficiency.
Ensure all transportation activities comply with federal, state, and local regulations.
Monitor driver adherence to safety protocols, hours of service, and company policies.
Coordinate with mechanic teams to ensure vehicles are inspected and operational.
Quickly identify and resolve logistical or operational challenges, such as route disruptions, vehicle breakdowns, or personnel shortages.
Develop contingency plans to address potential service disruptions.
Maintain accurate records of dispatch schedules, delivery logs, and customer communications.
Enter and update driver schedules.