Night Clerk

Sycamore Mineral Springs Resort•San Luis Obispo, CA

7d•$18 - $19

About The Position

Provides overnight front desk services to hotel guests in a friendly, efficient, and professional manner. The employee runs the hotel overnight and supports guests throughout check-in, their stay, and checkout. The role also includes maintaining the front desk area, completing records and paperwork, and performing clerical tasks. The employee is expected to follow Sycamore’s policies and procedures, maintain a positive and professional attitude, report to work reliably, and participate in monthly safety training and mandatory staff and safety meetings.

Requirements

Must be able to perform each essential duty satisfactorily; reasonable accommodation may be made for individuals with disabilities.
Must be able to work holidays, weekends, and evenings.
Commitment to excellence and high standards.
Excellent written and oral communication skills.
Versatility, flexibility, and willingness to work amid changing priorities with enthusiasm.
Acute attention to detail.
Strong organizational, problem-solving, and analytical skills.
Ability to manage priorities and workflow.
Proficiency with Microsoft Word, Excel, PMS (Maestro), and email.
Excellent customer service skills.
Ability to understand and follow written and verbal instructions.
Professional appearance and demeanor.
Ability to communicate effectively with people at all levels and from various backgrounds.
Ability to calculate figures and amounts, coordinate multiple tasks simultaneously, and work in stressful situations.
Ability to stand, sit, and walk for long periods or an entire shift; climb stairs; balance; stoop, squat, bend, twist, kneel, reach, grasp, and squeeze with both hands; and talk, hear, taste, or smell.
Ability to occasionally lift, move, carry, push, or pull up to 30 pounds.

Nice To Haves

Prior experience in the hospitality industry or equivalent.
Bilingual skills.

Responsibilities

Run the hotel overnight.
Greet guests and check them into the hotel following established procedures, including collecting and entering required information, obtaining a credit card imprint for incidental expenses, explaining relevant hotel policies, issuing room keys, and directing guests.
Respond courteously and professionally to guest questions in person and by phone, providing information about directions, shopping, dining, entertainment, hotel services, and safety.
Help fulfill guest needs and assist with dining, entertainment, or transportation reservations as needed.
Resolve guest problems and complaints using best judgment or refer them to management as needed.
Answer internal and external hotel phone calls, provide information, take messages for guests, and ensure messages are delivered.
Make and confirm reservations following established procedures, including checking room availability, gathering guest and credit card information, and explaining hotel policies, particularly cancellation policies.
Check guests out following established procedures, including computing bills, collecting payment, and providing necessary paperwork.
Maintain the front desk area in a clean and orderly fashion.
Maintain thorough knowledge of the property and area attractions.
Complete necessary paperwork and maintain files and records.
Coordinate special room deliveries with the bellman.
Perform clerical duties such as filing, photocopying, faxing, and mailing.
Attend mandatory staff and safety meetings and participate in monthly safety training.
Maintain regular and reliable attendance and perform other duties assigned by the manager.
Adhere to Sycamore’s policies and procedures and demonstrate honesty, integrity, professionalism, and a positive, respectful attitude.