Night Bell Person Part-time
About The Position
The Night Bell Person is responsible for delivering guest items such as luggage, messages, and other deliveries within the hotel. This role involves providing a friendly greeting, using the guest's name, and offering information about hotel facilities and local attractions. The position requires explaining room features, safety and security, and assisting with guest needs during check-in and check-out, including car valet services and transportation arrangements. The Bell Person also handles guest inquiries and problems, performs shoe shining, and manages the delivery and storage of items. Additionally, they are responsible for unloading luggage from tour buses, ensuring hotel security by verifying guest registration, and delivering overnight menu requests. Other duties as assigned.
Requirements
- A minimum of one (1) year of recent experience (in the last 5 years) or in a guest/customer-facing role requiring a high standard of service.
- A valid BC Class 5 drivers’ license (must provide a drivers’ abstract reflecting a history of responsible driving)
- Comprehensive and current knowledge of local attractions, events, restaurants and transportation information
- Impeccable grooming and presentation
- Demonstrated ability to work well independently with minimal supervision and as a team-player with proven success in relationship building
- Ability to provide excellent service and exceed expectations
- Proven ability to solve problems and make decisions in a personable manner
- Proficient in English language, both verbal and written
- Must be able to handle a multitude of tasks in an busy, dynamic environment while remaining calm
- Must be available to work flexible hours including overnight shifts
- Must be comfortable wearing a Bluetooth earpiece
- Must be legally eligible to work in Canada.
Nice To Haves
- Hospitality Education is an asset
Responsibilities
- Responsible for the delivery of Guest’s to their room, luggage, messages and any other items for delivery within the Hotel
- Provides a friendly greeting, using guest’s name and welcome to the property
- Timely response to special requests
- Very informative about the all facilities, without being asked
- Knowledgeable regarding local area attractions and shopping services
- Offers to hang garment bag and place luggage on luggage stand or in appropriate area
- Explains safety and security features of the hotel while rooming the guest
- Inquires about and additional needs that the guest may have
- Learns guest’s name and uses frequently
- Offers to fill ice bucket
- Explains the features and functions of the room including ceiling fans and temperature controls.
- Gracious acknowledgement of guests at all times
- Prompt response for assisting departing guests, if not within five minutes then guest is notified of time.
- Converse with guest while rooming and departing guests
- Upon check out, offers to have valet car brought to entrance or assist with other transportation
- Takes responsibility for guest inquiries and problems
- Performs shoe shine duties when needed
- Performs pick up and delivery of guest luggage etc. to and from off-site area
- Records all deliveries and storage of items efficiently and accurately
- Unload luggage from tour busses and transport to guest rooms
- Ensures that the security of the hotel is maintained through participation in the Emergency response procedures and ensure only registered guests and patrons use the Reception Lobby
- Delivers overnight menu requests to guest rooms
- Other duties as assigned
Benefits
- Employee benefit card offering discounted rates at Accor properties worldwide
- Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Vancouver
- Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
- Opportunity to develop your talent and grow within your property and across the world!
- Complimentary meal during your shift through our Colleague Dining Program
- Complimentary uniform laundering
- Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks
- Access to our company-matched Defined Contribution Pension Plan (DCPP)
- Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
