Night Auditor

Sage Hospitality•Boulder, CO

3d•Onsite

About The Position

The Hiltons on Canyon (Embassy Suites & Hilton Garden Inn Boulder) is seeking passionate individuals for their Front Desk team. The company, Sage Hospitality, values authenticity and passion, looking for "experience guides" who are genuine, enthusiastic, and eager to share their passion with others. This role is designed for individuals who are driven by service and results.

Requirements

Ability to audit, reconcile, and report on various hotel operations.
Ability to professionally and courteously attend to guests.
Ability to respond to telephone and in-person inquiries.
Proficiency in auditing and reconciling cash and credit operations in F&B outlets.
Proficiency in auditing and reconciling front desk operations.
Ability to prepare, verify, and report on room information.
Ability to prepare and input statistics and income sheets.
Ability to reconcile and close bank ticket codes daily.
Ability to execute night audit closing.
Ability to perform check-in procedures using manual and computerized methods.
Ability to perform check-out procedures using manual and computerized methods.
Ability to maintain good guest relations and resolve concerns.
Ability to operate the PBX system.
Ability to perform Front Desk Agent functions, including express check-outs.

Nice To Haves

Passionate about service.
Strong drive for results.
Authentic.
Works with passions.
Experience as an experience guide.
Relaxed but attentive.
Genuinely enthusiastic.
Creative dreamer.

Responsibilities

Audit, reconcile, and report on various hotel areas (e.g., F&B, rooms/front desk, gift shop) to provide accurate and timely information, ensure compliance with company and hotel policies, and prevent fraud.
Professionally and courteously attend to arriving, departing, and in-house guests, providing timely and accurate information and services.
Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
Audit, reconcile, and report on all cash and credit operations in F&B outlets, including checks, cash balances, balance sheets, deposits, counts, house charges, promotional materials, accounting records, etc., and reset all cash drawers to ensure accurate and timely information.
Audit, reconcile, post, and report on front desk operations, including room charges, phone calls, zero balance accounts, corrections, adjustments, taxes, disputed charges, cash balances, deposits, etc., ensuring accuracy and adherence to correct cash handling procedures.
Audit, reconcile, prepare, verify, and report on room information to provide the rooms management area with a clear picture of their performance.
Prepare and input statistics and income sheets into the accounting ledger for daily reporting.
Reconcile and close all bank ticket codes daily.
Execute the night audit closing after confirming all revenues are reconciled.
Welcome and complete check-in procedures for arriving guests daily, using manual and computerized methods, to ensure guests are satisfied and assigned to requested rooms.
Facilitate guest check-outs daily following established manual and computerized procedures to close accounts and release rooms for the next sale.
Maintain good guest relations by being informed of all house and area events to answer questions and resolve concerns in a timely and knowledgeable manner, both in person and by telephone.
Operate the PBX system, accepting incoming calls, assisting with outgoing calls, programming and managing wake-up calls, and locating guests to provide timely and efficient service.
Perform the functions of a Front Desk Agent, including express check-outs.