Night Auditor

North Block Yountville • Yountville, CA

3d • Onsite

About The Position

Join our dynamic team as a Full-Time Night Auditor! We are excited to offer an outstanding opportunity for individuals who are passionate about delivering exceptional service and creating memorable experiences for our guests. As a Night Auditor you'll be responsible for the audit, preparation and posting of all revenue activity from PMS, POS and all other ancillary revenue systems as of the end of the day. Conduct all system backup and roll over functions for new day, week, month and year. Also responsible for operating the front desk overnight and conducting all front desk functions. This position requires overnight shift availability on weekends and holidays.

Requirements

• Proficiency with Excel, Opera
• Oral and written proficiency in English
• Good communication skills, both oral and written
• Outstanding customer service skills
• Ability to understand and follow written and verbal instructions
• Ability to multitask and work in a fast paced environment
• Be a clear thinker, remaining calm and resolving problems using good judgment
• Work cohesively with co-workers as part of a team
• Work with minimal supervision
• Maintain confidentiality of guest information and pertinent Company data
• 2 years' experience in the hotel/hospitality industry

Responsibilities

• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of the shift
• Maintain positive guest relations at all times
• Resolve guest complaints, ensuring guest satisfaction
• Uphold all Service Standards
• Maintain professional relationships with all coworkers
• Follow checklists and standard operating procedures
• Exercise discretion and authority to resolve guest complaints
• Balance various point of sale systems to the PMS system including POS, call accounting, along with manually posted revenue including laundry/valet, parking, transportation, postage, etc.
• Responsible for the safekeeping of all guest related posting backup, accounting records, and the accounting office
• Prepares F&B summary report - audit all cashier work and compile information for the F&B summary report
• Review and reconcile all PMS transactions daily
• Audit front desk agent's daily work - sort and compile cashier backup including all types of guest revenue postings, guest account payment postings, paid outs and all other cashier transactions
• Balance and transmit credit card batches on a nightly basis to the credit card companies
• Perform maintenance tasks of the network back up and PMS back up
• Perform system maintenance functions for the PMS system
• Responsible for taking appropriate action during instances of system(s) equipment failure to minimize financial losses and guest inconveniences
• Ensure all reports and nightly emails are accurate and distributed on a nightly basis
• Maintains a safe, clean, organized, and well stocked work area
• Verify all cashier postings and sort, compile and organize all cashier work for the income auditor
• Maintain computer security

Benefits

• Medical
• Dental
• Vision
• Life
• Flexible Spending Accounts
• Health Savings Accounts
• Legal
• Transportation
• Voluntary Benefit Center for Ancillary Coverages like Critical Illness, Hospital Indemnity, Travel Insurance, Pet Wellness and more!
• 401k Retirement savings program is available for all full and part time employees over the age of 21
• Travel + Dining Discount to stay and dine at sister locations
• Bonus award for milestone years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed