Night Auditor

Courtyard by Marriott Delray Beach•Delray Beach, FL

19h•Onsite

About The Position

A Kolter Hospitality Front Desk Agent delivers service excellence to our guests creating a comfortable and welcoming environment. This position is responsible for processing check-ins and check outs, issuing room keys, and resolving guest issues with complying with all Kolter Hospitality standards, policies and procedures.

Requirements

Able to work weekends
Report to work on time and in proper uniform.
Knowledge and/or ability to operate a computer and reservation system.
None. Customer Service or Hospitality experience a plus.
None.
Ability to stand/walk for up to 8 hours.
Occasional lifting, pushing and pulling.

Nice To Haves

Customer Service or Hospitality experience a plus.

Responsibilities

Assist guests with check in and check out processes.
Coordinate all guest requests.
Inform guests of hotel services, features and room amenities.
Welcome the guest by name whenever possible.
Follow the hotel’s rate structures, discounts and sell/upsell strategies.
Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.
Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
Cancel room reservations according to policy.
Report any items in need of repair.
Follow all safety procedures while working.
Be effective and innovative in handling and solving problems in the workplace.
Remain positive and helpful while working in a fast-paced environment.
Committed to the success and growth of the company.
Act honorably, even when no one is watching.
Eagerness to grow and/or develop within the company.
Passionately provide personalized guest service.