Night Auditor | Wolfe's Hotel | Moab, UT

PM Hotel Group•Moab, UT

10h•Onsite

About The Position

Wolfe's Hotel is seeking a dependable, self-motivated, and guest-focused individual to join our team as a Full-Time Night Auditor / Overnight Guest Services Agent. If you enjoy working independently, take pride in delivering exceptional guest service, and thrive in a quiet overnight environment, we'd love to hear from you. This position plays a vital role in ensuring our guests have a safe, comfortable, and memorable stay while helping prepare the hotel for a successful day ahead.

Requirements

Strong customer service and communication skills
Reliable, punctual, and trustworthy
Ability to work independently and stay motivated during overnight hours
Strong attention to detail and accuracy
Comfortable with computers and learning hotel software systems
Problem-solving skills and the ability to remain calm under pressure
Excellent interpersonal skills and the ability to work well with co-workers and the public.
Must be punctual with regular and reliable attendance.
Ability to accurately compute and manipulate mathematical calculations.
Be extremely detail oriented.
Possess a courteous, friendly and professional manner.
Independent thinker and a ‘quick study’.
Good team player.
Willingness to go the extra mile.
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
Ability to solve practical problems and deal with a variety of situations.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.

Nice To Haves

Previous hotel, hospitality, customer service, or cash-handling experience is preferred but not required

Responsibilities

Develop in depth understanding of the property management system and POS functionality.
Follow all specified hotel procedures to properly conduct Front of the House business including but not limited to: Answering telephones in a prompt and professional manner and providing assistance to callers, Taking reservations in person and over the phone, Reading and responding to hotel email, Checking guests in and out, Completing group pre-registrations and key packets, Posting charges and processing payments, Communicating with Housekeeping and Maintenance, Handling mail and coordinating deliveries of messages and packages, Anticipating guests’ needs, acting promptly to acknowledge all guests, however busy and whatever time of day.
Communicate service and amenities of the hotel to guests and provide Concierge service as needed. Maintain a fluent knowledge of local restaurants, special events, city attractions, and outdoor activities.
Be completely familiar with all hotel information necessary to increase revenues and enhance customer satisfaction, including current rate structures and sales strategies: current special rates and restrictions: types and location of rooms and suites available; and services, costs, hours and location of all hotel amenities, facilities and outlets. To maintain awareness of current business levels.
React immediately, in a positive way, to resolve guest complaints, problems and suggestions, when necessary, referring to Hotel management if necessary.
Complete shift checklists and special projects as assigned.
Follow specified cashier procedures and policies.
Follow procedures regarding property walks to ensure security and comfort of guests.
Meet with departing Front Desk Clerk to review business status, log-book and follow-up items.
Keep the front desk as well as lobby areas clean and well organized.
Be available to work irregular hours, including evenings, weekends and holidays.
Be completely familiar with hotel emergency procedures, and provide, calm, reassuring assistance to guests and fellow employees in the event of an emergency.
To follow all company policies and procedures.
To immediately report all suspicious occurrences and hazardous conditions.
To maintain the cleanliness and safety of work areas at all times.
Follow all company safety standards, including proper equipment handling to avoid injury to yourself and others.
To attend all mandatory meetings as directed.
To perform other tasks, including cross-training, as directed.
Providing exceptional customer service to guests throughout the overnight shift
Handling guest check-ins, check-outs, and reservations
Responding to guest requests, questions, and concerns in a professional and timely manner
Balancing daily revenue and completing night audit procedures
Reconciling guest accounts and verifying financial transactions
Preparing reports for management and accounting
Monitoring hotel security and conducting routine property walks
Answering phones and assisting guests with local recommendations and information
Maintaining a clean, organized, and welcoming front desk area
Supporting hotel operations and assisting other departments as needed