Hotel Night Auditor

ClubCorp•Rancho Santa Fe, CA

3d•$20 - $22•Onsite

About The Position

The Hotel Night Auditor is the first point of contact for members and guests, ensuring a smooth and welcoming experience from check-in to check-out. This role is responsible for handling reservations, addressing guest inquiries, providing concierge services, and offering information about the club’s hotel amenities, events, and surrounding attractions.

Requirements

High school diploma or equivalent.
A minimum of 1 year of experience in the front desk and/or customer service role in a golf and country club or fitness center setting.

Nice To Haves

Strong interpersonal and communication skills, with a friendly and professional demeanor.
Ability to handle multiple tasks and work effectively in a fast-paced environment.
Proficiency in using office equipment, such as computers, telephones, and reservation systems.
Basic knowledge of club operations and amenities is a plus.

Responsibilities

Greet members and guests with a warm, professional demeanor upon arrival and departure.
Assist with special requests, ensuring a positive experience for all members and guests.
Manage the check-in and check-out process for members and guests efficiently.
Ensure the lobby and front desk area maintain a clean, polished, and professional appearance at all times.
Coordinate with housekeeping, maintenance, and other departments to address guest requests or issues.
Monitor and ensure that the front desk area and lobby are clean, organized, and wellmaintained.
Report any maintenance or safety issues to the appropriate personnel.
Answer and direct phone calls, emails, and other communications to the appropriate departments.
Process payments, handle billing inquiries, and ensure all transactions are accurate and complete.
Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.
Follow all company, club, and department policies, procedures, and instructions.
Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success.