Front Office - Night Auditor (Part-Time)

Ensemble•Pasadena, CA

21h•Onsite

About The Position

The Night Auditor is responsible for oversight of Front Desk and reconciliation of hotel daily revenues. A combination of duties mainly related, but not limited to: check-in and check-out guests, night audit packet, oversee all functions of the hotel and contribute to an overall positive guest experience. Must be available to work Sunday thru Thursday.

Requirements

Must be available to work Sunday thru Thursday.

Responsibilities

Balance and reconcile daily accounts from all departments
Run downtime and night audit reports
Manage front desk operations including guest check-ins, check-outs, and reservations
Respond to guest requests such as wake-up calls and general assistance
Handle guest complaints and coordinate resolutions with department leads, supervisor, and/or direct manager
Answer incoming phone calls and assist with inquiries
Monitor lobby and public areas for cleanliness and safety
Prepare, review, and distribute end-of-day reports (e.g., revenue, occupancy)
Verify all postings, charges, and adjustments are accurate and properly recorded
Ensure backup of systems and troubleshoot audit-related system issues
Restock and organize front desk supplies
Support other departments as needed, including light housekeeping or maintenance requests
Document and communicate all significant overnight activity to the morning team
Assist with express check-outs and early arrivals
Maintain and update all required documentation and logs related to the shift
Ensure all end-of-day procedures are completed across all departments