Part Time Night Auditor

Concord Hospitality Enterprises•Lyndhurst, OH

1d•Onsite

About The Position

The Part Time Night Auditor role is at the front desk, which serves as the hub of the hotel and involves significant interaction with guests. The front desk operates 24/7, making each role crucial. As the late shift, the Night Auditor works semi-independently without direct management supervision, taking on greater responsibility for closing out the day's business and handling guest check-ins and check-outs during non-traditional hours. This role also involves ensuring guest safety by monitoring abnormal activity inside and outside the hotel and tracking any threatening weather issues. The company culture at Concord Hospitality values its associates, treating everyone with respect and focusing on Quality, Integrity, Community, Profitability, and Fun.

Requirements

Passion to serve others
Keen sense of being proactive, responsive and caring
Winning personality
High sense of responsibility
Ability to work semi-independently from others
Ability to monitor abnormal activity inside and outside of the hotel
Ability to monitor any weather issues that could become threatening to resting guests
Be versed in all hotel emergency procedures

Responsibilities

Processing credit card transactions and other (restaurant, events, lounge) for the day
Handling phone system, transferring calls, reservations, etc.
Verify, balance and review hotel room availability
Perform Check-in and Check-out procedures
Administer guest payment policies and look for errors from the day shifts
Prepare folios for the morning departing guests
Maintain overall lobby appearance and assist with AM breakfast set up if needed
Be versed in all hotel emergency procedures