Night Auditor - The Wilde Resort and Spa

Lodging Dynamics•Sedona, AZ

7d•Onsite

About The Position

The Night Auditor is responsible for completing the audit process, auditing all daily activity, and reporting any discrepancies to management. This role involves providing attentive, courteous service to guests during the overnight shift, handling billing, reservations, and inquiries. The position also includes preparing the lobby and back office for the following day. This is a part-time position offering 30 hours per week with three ten-hour shifts.

Requirements

High School diploma or equivalent.
Analytical and mathematic skills as pertain to guest billing.
Excellent organization and time management skills.
Ability to communicate clearly and effectively with customers, co-workers and managers.
Knowledge of Microsoft Office, Internet and Property Management Systems.
Ability to work a flexible schedule, including weekends and holidays.
Ability to stand during entire shift.
Must be able to work nights and early mornings.
Must demonstrate dependable attendance and punctuality at all times.
Must be able to understand basic financial principals and perform calculations.
Must work well in stressful situations.
Must be effective at listening to, understanding, clarifying and resolving concerns and issues.
Must be effective in handling problems, including anticipating, preventing, identifying and solving them.
Must maintain composure and objectivity under pressure.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternatives courses of action quickly and accurately.

Responsibilities

Complete the audit process and checklist.
Audit all daily activity and report discrepancies to management immediately.
Provide attentive, courteous service to all guests during the overnight shift.
Handle guest inquiries, billing, reservations, and check-ins/check-outs.
Prepare the lobby and back office for the following day.
Verify hotel balances, authorizations on cards, and guest rates.
Demonstrate knowledge of emergency procedures.
Report minor guest and employee incidents in writing.
Notify management immediately of any police, fire, or ambulance services at the hotel.
Report major plumbing and electrical issues to management immediately.
Maintain high standards of personal appearance and grooming.
Maintain a professional and friendly demeanor.
Establish and maintain good communication and teamwork with colleagues.
Greet and welcome all guests approaching the front desk.
Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
Respond to all guest requests, problems, complaints, and/or accidents.
Follow up to ensure guest satisfaction.
Answer guest inquiries about hotel services, amenities, and the local area.
Ensure delivery of packages, mail, and messages.
Follow all credit policies.
Be aware of all rates, packages, and special promotions.
Obtain all necessary information when taking room reservations and follow rate quoting.
Operate all relevant aspects of the front desk computer system.
Focus on contributing to guest satisfaction.
Demonstrate appropriate phone skills.
Use proper inquiry call process.
Complete shift responsibility checklist.
Keep the front office area clean and tidy.
Set up wake-up calls.
Comply with standards and regulations for safe and efficient hotel operations.
Be familiar with all policies, hotel rules, and hotel terminology.
Develop a full understanding of hotel amenities and services.
Understand emergency procedures and be prepared to help when necessary.
Ensure correct and accurate cash handling.
Distribute or tabulate any work as outlined by management.
Perform any other duties as requested by management.