Night Auditor

Adelphi Hotel Partners•Saratoga Springs, NY

11d

About The Position

Join our team as a Night Auditor at Adelphi Hotel Partners, where you'll play a crucial role in delivering exceptional service and style to our guests. At the heart of our hospitality, we blend old-world grace with modern luxury, ensuring each guest feels valued and cared for. As part of our team, you'll have the opportunity to grow in a supportive environment that values innovation and employee development. We offer flexible working arrangements and competitive compensation, fostering a culture of collaboration and inclusivity. In this role, you'll be responsible for ensuring the accuracy of guest accounts, handling check-ins and check-outs, and providing outstanding customer service. You'll also manage reservations, maintain financial records, and address guest inquiries with professionalism and warmth. If you're passionate about the hospitality industry and thrive in a dynamic environment, we encourage you to apply and become a part of our team. Ensure the accuracy of guest accounts by meticulously reviewing and reconciling daily transactions. Handle check-ins and check-outs with efficiency and a warm, welcoming demeanor. Provide outstanding customer service, addressing guest inquiries and resolving issues promptly. Manage reservations, ensuring all guest requests and preferences are noted and fulfilled. Maintain comprehensive financial records, preparing reports that reflect the day's activities. Collaborate with team members to ensure seamless operations and a positive guest experience. Monitor hotel security and safety protocols during night shifts, ensuring a secure environment for guests and staff.

Requirements

Experience in hospitality or customer service roles, with a focus on guest satisfaction.
Ability to efficiently manage financial records and reconcile transactions with precision.
Proven track record of delivering exceptional customer service, addressing inquiries, and resolving issues promptly.
Strong communication skills to interact effectively with guests and team members.
Ability to handle check-ins and check-outs with a warm and welcoming demeanor.
Familiarity with reservation systems and the ability to manage bookings accurately.
Experience in maintaining security and safety protocols during night shifts, ensuring a secure environment for all.

Responsibilities

Ensure the accuracy of guest accounts by meticulously reviewing and reconciling daily transactions.
Handle check-ins and check-outs with efficiency and a warm, welcoming demeanor.
Provide outstanding customer service, addressing guest inquiries and resolving issues promptly.
Manage reservations, ensuring all guest requests and preferences are noted and fulfilled.
Maintain comprehensive financial records, preparing reports that reflect the day's activities.
Collaborate with team members to ensure seamless operations and a positive guest experience.
Monitor hotel security and safety protocols during night shifts, ensuring a secure environment for guests and staff.