Night Auditor- Margaritaville Resort Orlando

NDM Hospitality Services•Kissimmee, FL

3d•Onsite

About The Position

NDM Hospitality is looking for a Night Auditor to take care of our Margaritaville Resort Orlando property, located in Kissimmee Fl. The Night Auditor supports Front Desk and Guest Services operations overnight for all resort brands for Rentyl, part of NDM Hospitality. The agent is responsible for checking in Guests, auditing our daily operations through financial balancing and reporting, supporting call center operations by answering overnight phones, assisting Guest needs and requests, as well as acting as the manager on duty and first responder to overnight operations.

Requirements

Ability to multi-task and work in a fast paced environment.
Excellent communication skills oral and written.
Excellent guest service skills.
Ability to stand for an eight hour shift.
Ability to work a flexible schedule to include weekends and holidays.
Minimum two years night audit experience at a luxury/upscale resort.

Nice To Haves

General knowledge of club departments preferred.
Bi-lingual preferred.

Responsibilities

Welcomes and registers guests in a friendly, professional and efficient manner.
Obtains necessary credit and payment information from guests.
Coordinates with Resort to satisfy guest requests.
Provides detailed information about property, cottages and resort operating hours and events.
Notifies Management of all special requests, late checkouts, etc.
Adheres completely to all Margaritaville service standards.
Receives and transmits guest messages.
Answers telephone calls and guest inquiries in a friendly, professional manner.
Maintains cleanliness of equipment in work areas.
Accurately process all cash and credit card transactions in accordance with established procedures.
Generate all reports as required for arrivals audit. Maintain proper record keeping (i.e., log books, etc.) according to standards.
Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction.
Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up.
Make appropriate service recovery recommendations.
Promote team work and quality service through daily communications and coordination with other departments.
Ensure compliance with Club Operating Procedures.
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance.
Is polite, friendly, and helpful to guests, management and fellow team members.
Executes emergency procedures in accordance with club standards.
Complies with required safety regulations and procedures.
Maintains cleanliness and excellent condition of equipment and work area.
Complies with club standards, policies and rules.
Remains current with club information and changes.
Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff.
Attendance in conformance with standards.
May be required to work varying schedules to reflect business needs of the club.
Required to attend all training sessions and meetings.
Cross train in Concierge and provide backup when necessary.