Night Auditor | Hotel Windrow
About The Position
The Night Auditor is responsible for the day-to-day night operations of the property, including front desk operations, and financial reconciliation and reporting. This role ensures that all front office activities and services meet or exceed established standards and goals, while maintaining the confidentiality of guest information and hotel data. The Night Auditor assists guests, team members, and vendors, and is crucial in maintaining a safe and secure environment for everyone on the property. They are also responsible for responding to and resolving guest issues, evaluating trends in guest concerns to implement corrective actions, and communicating effectively with all departments to keep staff informed of important updates and situations. Additionally, the Night Auditor ensures that front office, reception, lobby, and storage areas are clean and organized, and that all equipment is properly maintained and functioning as intended. Regular property walks are conducted to monitor guest safety and security.
Requirements
- Minimum 1 year hospitality experience preferred, 2 year hotel/clerk experience strongly preferred.
- Previous experience in cash handling and computerized Point of Sale system strongly preferred.
- Strong written and verbal communication skills required; bi-lingual skills preferred (English/Spanish).
- Strong problem solving and conflict resolution skills.
- Ability to understand and apply labor and industry-specific laws and regulations.
- Must possess basic negotiation skills and strong customer relations skills.
- Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word.
Nice To Haves
- Bi-lingual skills preferred (English/Spanish).
Responsibilities
- Oversight of the day to day night operation of the property including front desk operations, and financial reconciliation and reporting.
- Follows all procedures to ensure that all front office activities and services meet or exceed the established standards and goals.
- Ensures confidentiality of all guest information and pertinent hotel data.
- Assists guests, team members, and vendors during their shift.
- Maintains a safe and secure environment for guests and team members.
- Reports security concerns and problematic situations immediately to the General Manager or appropriate party.
- Responds and works to resolve guest issues and concerns as necessary.
- Evaluates patterns or trends in guest concerns in order to plan and implement corrective actions.
- Provides regular and on-going communication with all departments in order to keep staff informed of updates, changes and/or problematic situations.
- Ensures front office, reception area, lobby and storage areas are clean and organized.
- Ensures all equipment is properly maintained and functioning.
- Ensures all equipment is used only as intended.
- Completes property walks routinely to monitor guest safety and security.
- Ability to park and retrieve guest vehicles.
- Ability to secure property by walking up and down halls to make sure appropriate doors are securely locked.
Benefits
- Get Paid Daily
- Hourly Pay Rate: $18/hr
- Paid Time off & Holiday Pay
- Medical, Dental, Vision, Disability, 401K
- HSA/FSA Plans -with employer contribution
- Referral Bonus
- Discounted Lodging, Dining, Spa, Golf, and Retail
- Employee Assistance Program
- “Columbia Cares” Volunteer Opportunities
- Committee Participation Opportunities
- Task Force Work Opportunities
- Online Learning Platform to Help You Grow!
- Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
