Night Auditor
Sunset Marquis Hotel•West Hollywood, CA
•$25 - $28•Onsite
About The Position
The Night Auditor is responsible for greeting guests, responding to inquiries, answering and re-directing phone calls, checking hotel guests in and out of rooms, and successfully performing audits and balances, while providing friendly, courteous, efficient service, and creating a memorable experience.
Requirements
- Associates Degree; or 3-5 years of experience; or equivalent combination of education and experience.
- Proficient in English- verbal and written.
Nice To Haves
- Luxury hotel and/or luxury residence experience preferred.
- High volume/ fast-paced environment experience preferred.
- Opera PMS experience is a plus.
Responsibilities
- Maintain confidentiality of guest and hotel information.
- Interact with guests, ensuring prompt, accurate, and courteous service.
- Audit, balance, post, and report to include but not limited to: room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc. to ensure accuracy and verify proper cash handling procedures are followed.
- Perform all functions of the Front Desk including check-ins, check-outs, telephone procedures, wake-up calls, etc.
- Adhere to proper cash handling and credit procedures. Settle guest accounts according to Accounting standards.
- Must be able to cross-train in other Front Office related areas.
Benefits
- medical
- dental
- vision
- 401(k)
- life insurance
- complimentary onsite parking or monthly metro pass
- employee meals
- PTO (vacation, sick, holiday)
- on-the-job training
- growth opportunities
- discount room rates to staff
- tuition reimbursement
- wellness program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
